Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

LAKETA WASHINGTON

Claims Specialist
DALLAS,TX
LAKETA WASHINGTON

Summary

  • Professional with a diverse background in dispatching, Intake Property/ Freight Claims, . Efficient in learning new task quickly while exceeding expectations. Continuously maintaining an outgoing and friendly attitude, with service-driven nature.
  • Proficient in spreadsheet programs, knowledgeable of pivot tables, text function & macros.
  • Strong skills in time management, prioritizing tasks, and meeting deadlines.
  • 15 years of experience in Microsoft Word, Power Points, Excel Google Docs, and Outlook, Quick books, Pay-com.
  • Advance operator using AS400 system, Cisco phone system, DR tracking

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
years of professional experience

Work History

Mode Transportation

Claims Specialist Level 2
07.2023 - Current

Job overview

  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.

Triumph Business Capital

Account Manager
07.2017 - 07.2023

Job overview

  • Monitored Risk Profile of Each client Portfolio
  • Insured all clients Payroll daily
  • Prioritization skill, able to shift focus to urgent issues while not falling behind on other duties
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.

NRX Logistics

Dispatcher
08.2016 - 07.2017

Job overview

  • Crossed trained in Dispatch & Claims
  • Provided hourly update to operations managers via excel & outlook
  • Utilized two way radios and telephone systems to dispatch on a daily basis 80 + Trucks.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Best Buy

Dispatch /Acct. Manager
07.2015 - 08.2016

Job overview

  • Reviewed customer request and assigning to available agents with appropriate skill set
  • Preform data analysis: to find root cause of Escalated issues
  • Reviews and responds to emails for parts orders or escalated issue.

Microsoft Co.

Escalations Specialist Support
07.2014 - 07.2015

Job overview

  • Trained as Escalation specialist focusing on de-escalations and quick resolve
  • Assisting Online customer with Support with products or services
  • Maintained strong knowledge of resolve techniques.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Education

Shawnee Mission West High School
Overland Park, Kansas

from General Studies
01.2006

University Overview

Skills

  • Claims Processing
  • Claims Investigation
  • Verbal Communication
  • Microsoft Office Excel
  • Compliance Management
  • Documentation Review
  • Decision-Making
  • Attention to Detail
  • Information Verification
  • Account Management
  • Payment and Investigation Escalations

Timeline

Claims Specialist Level 2
Mode Transportation
07.2023 - Current
Account Manager
Triumph Business Capital
07.2017 - 07.2023
Dispatcher
NRX Logistics
08.2016 - 07.2017
Dispatch /Acct. Manager
Best Buy
07.2015 - 08.2016
Escalations Specialist Support
Microsoft Co.
07.2014 - 07.2015
Shawnee Mission West High School
from General Studies
LAKETA WASHINGTONClaims Specialist