Laketa Williams-Thomas
Apopka,FL
Summary
Dedicated and compassionate Licensed Practical Nurse (LPN) with progressive career history in direct patient care, triage, prior authorization and care management in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Call Center Nurse
Community Health Centers
Winter Garden, FL
07.2023 - Current
- Day to day telephonic medical management.
- Over the phone triage, scheduling appointments, assisting providers with completion of prior authorizations, and submitting refill requests.
- Streamlined communication between patients, families and healthcare providers to ensure comprehensive understanding of care plans.
- Managed over 50 patient calls per day.
- Obtained case history and gathered triage information to determine appropriate avenue for care
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider
Gale Nurse Staffing
Orlando, FL
10.2018 - Current
- Traveling to different skilled care facilities providing bedside nursing.
- Completed treatments, medication administration, blood glucose testing, and wound care.
- Daily skin assessments, Medicaid and Medicare charting, g-tube feedings and care plans.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting.
- Learned and adapted quickly to new technology and software applications
Nurse
Alliance Rx Walgreens Prime
Orlando, FL
09.2018 - 05.2022
- Over the phone assessment.
- Reviewing medication administration, storage, side effects, and disposal of sharps.
- Documenting and reporting adverse events.
- Collaborating with physicians to obtain necessary clinical information for prior authorization submissions.
- Reduced turnaround time for prior authorization request by utilizing electronic submission methods.
- Following up for adherence to medication regimen and contacting doctor’s offices for noncompliance.
Licensed Practical Nurse
Walmart Specialty Pharmacy
Orlando, FL
04.2017 - 08.2018
- Over the phone assessment.
- Reviewing medication administration, storage, side effects, and disposal of sharps.
- Documenting and reporting adverse events.
- Collaborating with physicians to obtain necessary clinical information for prior authorization submissions.
- Reduced turnaround time for prior authorization request by utilizing electronic submission methods.
- Following up for adherence to medication regimen and contacting doctor’s offices for noncompliance.
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management
Education
Licensed Practical Nurse - undefined
Centura Institute
September 2016
Nurse Diploma - undefined
Skills
- Data entry
- Prior authorization
- Case management
- Assessment skills
- Care planning
- Medical terminology
- Clinical judgment
- Excellent written and verbal skills
- HIPAA compliance
- Critical thinking
- Customer service
- Adverse event reporting
Timeline
Call Center Nurse
Community Health Centers
07.2023 - Current
Gale Nurse Staffing
10.2018 - Current
Nurse
Alliance Rx Walgreens Prime
09.2018 - 05.2022
Licensed Practical Nurse
Walmart Specialty Pharmacy
04.2017 - 08.2018
Licensed Practical Nurse - undefined
Centura Institute