Summary
Work History
Overview
Education
Skills
Timeline
Generic

Lakethia Barksdale

Auburn,United States

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Work History

Patient Service Representative

Community Health Plan of Washington
Seattle, WA
06.2025 - Current
  • Verified insurance eligibility and coverage for patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Responded to inquiries from healthcare providers regarding prior authorization requests.

PIC

SAARS
AUBURN, WA
09.2024 - 07.2025
  • Resolved problems, improved operations and provided exceptional service.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Evaluated employee performance and made recommendations for improvements.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Collections Agent

Property Recievables
Renton, Washington
06.2024 - 04.2025
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Negotiated payment arrangements with customers who were past due on their accounts.
  • Educated debtors on the importance of credit health and the consequences of non-payment.
  • Conducted skip tracing to locate missing customers with overdue accounts.
  • Collecting delinquent rent and/or utility payments from tenants and explaining lease agreement.

Assistant Operations Officer

Dollar Tree
Auburn, WA
02.2023 - 09.2024
  • Analyzed operational data and developed reports to identify areas of improvement.
  • Assisted in the development and implementation of new operational procedures and processes.
  • Researched, analyzed and evaluated current operations policies, procedures and practices.
  • Monitored daily operations activities to ensure compliance with established policies, procedures and regulations.
  • Supervised staff performance by providing training, feedback and guidance as needed.
  • Interacted with external vendors related to procurement of goods and services required for operations activities.
  • Trained, mentored and motivated employees to maximize team productivity.

Breakdown Center Dispatch Agent

PACCAR
Renton, WA
02.2024 - 06.2024
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Utilized CRM systems to track client interactions and progress.
  • Documented services performed, operations information, and dispatch details in system.
  • Utilized various software systems to facilitate movement, planning and scheduling.

Patient Service Advocate

Optum Care
SeaTac, WA
11.2021 - 12.2023
  • Answered patient questions and fielded complaints to resolve issues.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Referred patients to appropriate professionals and services.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Grocery Stocker

Amazon
Tukwilla, w
06.2021 - 08.2022
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Assessed floor displays to restock merchandise.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.

Collections Manager

Credit Corp Solutions
Federal Way, WA
01.2020 - 06.2021
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
  • Developed and improved procedures for collection of past due amounts.
  • Updated accounts with documentation of interactions and current information.
  • Completed investigations of customer accounts and payment histories.
  • Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.

Collections Agent

Transworld Systems Inc.
Federal Way, WA
09.2018 - 12.2019
  • Identified past due accounts and contacted account holders to arrange payment.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Created repayment plans based on account holders' financial status and repayment abilities.
  • Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.

Collections Agent

Convergent Outsourcing
Renton, WA
08.2016 - 09.2018
  • Identified past due accounts and contacted account holders to arrange payment.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Updated account status records and collection efforts.
  • Created repayment plans based on account holders' financial status and repayment abilities.

Overview

9
9
years of professional experience

Education

CNA Certificate - Nursing Assistance

Northeastern Technical College
Cheraw, SC
02.2014

Skills

  • Recording histories
  • Organization
  • Inbound and Outbound Calling
  • Customer Support
  • Verbal Communication
  • Problem Resolution
  • Quality Assurance
  • Debt recovery
  • Time management
  • Goal orientation

Timeline

Patient Service Representative

Community Health Plan of Washington
06.2025 - Current

PIC

SAARS
09.2024 - 07.2025

Collections Agent

Property Recievables
06.2024 - 04.2025

Breakdown Center Dispatch Agent

PACCAR
02.2024 - 06.2024

Assistant Operations Officer

Dollar Tree
02.2023 - 09.2024

Patient Service Advocate

Optum Care
11.2021 - 12.2023

Grocery Stocker

Amazon
06.2021 - 08.2022

Collections Manager

Credit Corp Solutions
01.2020 - 06.2021

Collections Agent

Transworld Systems Inc.
09.2018 - 12.2019

Collections Agent

Convergent Outsourcing
08.2016 - 09.2018

CNA Certificate - Nursing Assistance

Northeastern Technical College

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