Summary
Overview
Work History
Education
Timeline
Generic

Laketta Johnson

Memphis,TN

Summary

Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Overview

19
19
years of professional experience

Work History

Housekeeping Supervisor

Hu Hotel
MEMPHIS, Tennessee
06.2020 - 05.2025
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
  • Coordinated with other departments within the hotel to ensure a smooth flow of operations.
  • Implemented cost-saving measures to reduce operational costs without compromising quality standards.
  • Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.

Housekeeping Supervisor

Hotel Indigo
MEMPHIS, Tennessee
02.2016 - 06.2020
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Established effective communication between team members in order to foster a positive work environment.
  • Created and implemented daily cleaning schedules for staff members.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Responded promptly to maintenance requests from guests or staff members.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.

Specimen Processor

Antech Diagnostics - Veterinary Reference STAT Laboratory
05.2012 - 08.2015
  • Recorded specimen data into laboratory information systems accurately and efficiently.
  • Processed specimens and prepared them for testing according to established procedures.
  • Packaged specimens properly for transport ensuring they remained intact throughout shipping process until arrival at destination laboratory site.
  • Ensured specimens were labeled correctly and in compliance with regulations.
  • Utilized personal protective equipment while handling biohazardous material safely and securely at all times.

Housekeeping Supervisor

Homewood Suites Hilton
Memphis, Tennessee
01.2006 - 03.2012
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Established effective communication between team members in order to foster a positive work environment.
  • Created and implemented daily cleaning schedules for staff members.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.

Education

High School Diploma -

Southside High School
Memphis, TN
05-1993

Timeline

Housekeeping Supervisor

Hu Hotel
06.2020 - 05.2025

Housekeeping Supervisor

Hotel Indigo
02.2016 - 06.2020

Specimen Processor

Antech Diagnostics - Veterinary Reference STAT Laboratory
05.2012 - 08.2015

Housekeeping Supervisor

Homewood Suites Hilton
01.2006 - 03.2012

High School Diploma -

Southside High School

Similar Profiles

CREATE PROFILE
Laketta Johnson