LAKETTA THOMPSON

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
• Maintained high levels of customer retention with proactive relationship-building strategies.

• Responsible for selling A-Class property with over 300 units
• Overcame prospect objections to complete sale
• Gathered essential documents for screenings and ensured a seamless move-in process for residents
• Completed timely prospect follow-ups
• Utilized social media campaigns to market the community
• Worked closely with team to reach monthly sales goals
• Abided by Fair Housing Guidelines.

• Resolved resident concerns in a timely and manner.