Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Accomplishments
References
Timeline
Generic

Lakevia Wiggins

Pensacola,FL

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

American Water
Pensacola, USA
06.2010 - 02.2024

Education

High school diploma -

Pine Forest High School
05.1993

Skills

  • Complaint handling
  • Client profile building
  • Oral communication
  • Prioritization
  • Problem-solving
  • Organization
  • Attention to detail
  • Decision making
  • Adaptability
  • Account management
  • Effective communication
  • Data collection and entry
  • Multitasking
  • Time Management
  • Workforce management
  • Critical thinking

Certification

  • Driver's License, 07/01/15
  • Personal Lines License, 07/01/15
  • CNA, 07/01/15
  • BLS Certification, 07/01/15
  • CPR Certification, 11/01/23, 11/01/25
  • MLO License

Personal Information

Willing To Relocate: Anywhere

References

Colette williams 

850-292-29412 

Team manager 

Accomplishments

Top Performer Recognition Award

2012 - Customer Satisfaction

2013 - Customer Satisfaction

2014 - Custom Satisfaction

References

References available upon request.

Timeline

Customer Service Representative

American Water
06.2010 - 02.2024

High school diploma -

Pine Forest High School

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Lakevia Wiggins