Lakeya Burroughs
Stockbridge,GA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes resturaunt management, healthcare, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Burroughslashtax
Atlanta, GA
01.2020 - Current
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Networked with local contacts to optimize business opportunities for eyelash business.
- Developed strong rapport with clients to gain repeat business and improve overall sales.
Assistant Store Manager
Popeyes® Louisana Kitchen
Conyers, GA
04.2023 - 11.2023
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Assistant Store Manager
McDonald's Fast Food Restaurant
Atlanta, GA
04.2019 - 01.2022
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Medical Assisting
Everest Institute
Jonesboro, GA07-2010
Skills
- Sales Oversight
- Business Administration
- Staff Management
- Quality Assurance
- Recruiting and Interviewing
- Employee Scheduling
- Task Delegation
- Operations Management
Certification
- Certified lash technician
- Servesafe certification
Timeline
Assistant Store Manager
Popeyes® Louisana Kitchen
04.2023 - 11.2023
Salon Owner/Operator
Burroughslashtax
01.2020 - Current
Assistant Store Manager
McDonald's Fast Food Restaurant
04.2019 - 01.2022
Medical Assisting
Everest Institute