Lakeysha Banks
Naperville,IL
Summary
Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
Insurance V Representative
Advocate Aurora Health Care
Oakbrook Terrace, IL
11.2023 - 02.2025
- Created new patient accounts in EMR system as needed.
- Updated patient and insurance data and input changes into company computer system.
- Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
- Evaluated policies and procedures related to Insurance Verification activities.
Revenu Cycle Patient Access
Duly Health and Care
Downers Grove, IL
11.2022 - 02.2023
- Identified and corrected payment problems involving patients or third-party payers.
- Contacted insurance providers to check patient coverage.
- Participated in revenue cycle processes, working to maximize profitability and increase revenue.
- Reached out to responsible companies and individuals to collect on outstanding debts.
Insurance Representative
Wheaton eye clinic LTD
Wheaton, IL
05.2022 - 08.2022
- Fulfilled requests for title documentation, letters (COB'S) coordination of benefits and insurance claims.
- Highly trained in interpreting different business documentation, which includes EOB's and Denial Management and authorization request.
- Reduced financial discrepancies ( Refund request), resolving billing issues for self pay by explaining if a procedure was not covered by patients insurance.
- Resolved claim edit issues by either correcting TPL or frequency status and adding correct modifiers to claims, as well as requesting a valid diagnosis code from providers before sending to clearing house.
- Verified insurance eligibility and updated insurance/ secondary insurance.
- Answered calls to verify what insurance the company accepts and if authorization were needed for injections and to give pricing for different procedure as a out of pocket expense.
- Processed appeals for claims regarding timely filing, eligibility, etc..
- mailed out and electronically submit claims.
Central Scheduler
LaSalle Network (Amita)
Bolingbrook, IL
10.2021 - 02.2022
- Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
- Set and managed patient appointment schedules using Cerner.
- Communicated with patients to gather intake data and verify chart information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Member Service Representative
Aerotek, Illinicare
Naperville, IL
02.2020 - 06.2020
- Assisted in maintaining accurate records by verifying and updating member account information
- Offered exceptional customer service to differentiate and promote company brand
- Helped members resolve account problems and navigate internal systems to handle routine needs
- Cross-trained in different internal databases and service positions to help team members meet coverage demands.
Financial Counselor
R1 RCM Inc
Bolingbrook, IL
10.2019 - 01.2020
- Assisted patients without healthcare coverage to find resources, services and assistance needed
- Delivered prompt, accurate and excellent customer service
- Documented all gathered information and details from discussions with patients and providers using Cerner software
- Interviewed patients and families, answering questions regarding financial process during such sessions.
Insurance Verification Representative
AEROTEK, R1 RCM Inc
Lisle, IL
01.2019 - 10.2019
- Maintian accurate records, Patients demographics
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling
- Responsible for pre verification of insurance for patients being admitted into the hospital for care
- Commute with physician office's, insurance carries and patient follow ups
Education
Some College (No Degree) - Health Information Technology
College of DuPage
Glen Ellyn, ILSkills
- Insurance verification
- Central scheduling for ultrasounds, mammograms and Dexa Scans
- Revenue cycle specialist
- Claims/Denials experience
- EPIC
- Onesource/ Passport
- Data entry
Interests
IN , College of DuPage Upon the recommendation of the President and the Faculty, the Board of Community College District 502 has conferred upon Lakeysha Banks Physician Office Coding and Billing the certificate in Given at Glen Ellyn, Illinois , this twenty-first day of May 2021. OF DUPAGE Brian W. Capelo COLLEGE CD Dilys gallyut President Interim Dean ESTABLISHE 1967
Timeline
Insurance V Representative
Advocate Aurora Health Care
11.2023 - 02.2025
Revenu Cycle Patient Access
Duly Health and Care
11.2022 - 02.2023
Insurance Representative
Wheaton eye clinic LTD
05.2022 - 08.2022
Central Scheduler
LaSalle Network (Amita)
10.2021 - 02.2022
Member Service Representative
Aerotek, Illinicare
02.2020 - 06.2020
Financial Counselor
R1 RCM Inc
10.2019 - 01.2020
Insurance Verification Representative
AEROTEK, R1 RCM Inc
01.2019 - 10.2019
Some College (No Degree) - Health Information Technology
College of DuPage
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