Lakhyrah Slater
Smyrna,GA
Summary
Dynamic Medical Assistant with a proven track record at Spectrum Health Service, excelling in patient scheduling and HIPAA compliance. Recognized for building strong patient relationships and enhancing clinic efficiency through effective communication and multitasking. Committed to delivering exceptional care and support, ensuring a positive experience for all patients.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Spectrum Health Service
Atlanta, GA
11.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Call Center Representative
Atlanta Eye Group
Dunwoody, GA
02.2021 - 03.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Cashier
Chick-fil-A
Smyrna, GA
07.2019 - 05.2021
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Campbell High School
Smyrna, GA12.2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Multitasking
Timeline
Medical Assistant
Spectrum Health Service
11.2024 - Current
Call Center Representative
Atlanta Eye Group
02.2021 - 03.2022
Cashier
Chick-fil-A
07.2019 - 05.2021
Campbell High School