Lakia Canty
Brooklyn
Summary
I am a Personable and driven Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs. Customer service and sales expert able to identify customers need and deliver solutions to problems. I am very versatile in different work fields, I have worked in customer service, as a Bakers prep, team member, direct support professional, team leader and assistant manager. I am able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more skills and to advance professionally.
Overview
10
10
years of professional experience
Work History
Key Carrier/Sales Coordinator
HomeGoods
Brooklyn
10.2019 - Current
- Staff management
- Employee training
- Answer incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Helped customers find specific products, answering questions and offering advice
- Truck Processor- unpack the truck, build Product, code and tag product
- Cashier
- Table and End cap Decorator
- Paperwork that includes sales, damages, voids, shrink.
Supervisor
Daron's Soulfood
BROOKLYN
07.2015 - Current
- Maintained high level of morale and team-work on production floor through frequent communication with 3 employees
- Maintained open and professional team relationships to quickly identify and resolve issues
- Coached new team members on job tasks and performance strategies
- Gave input on how to improve training and employee productivity
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
- Trained current employees on additional job positions to maintain coverage of roles at all times
- Greeted and assisted all customers daily in high-traffic retailer
- Led employee performance reviews and discussed improvement strategies with each team member
Assistant Manager
Innovative Resource For Independence
Queens
07.2015 - 04.2019
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and satisfaction
- Cultivated by training team members in industry-leading service standards
- Coached and mentored employees by delivering training, guidance and performance monitoring
- Delegated daily tasks to team members to optimize team productivity
- Evaluated employee performance and developed improvement plans
- Organized schedules, workflows and shift coverage to meet expected business demands
- Planned and prepared workflow schedules, delegating tasks for 6-8 team members
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Implemented training processes for newly hired employees
- Schedule medical appointments for 7 individuals
- Administer medication
- Paperwork(billing, time sheets, medical request, etc.)
Baker Prep
Au Bon Pain
New York
12.2014 - 06.2016
- Maintaining weekly inventory
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods
- Followed code dating procedures and adhered to legal regulations governing product labeling and packaging
- Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed
- Provided onsite training
Education
High School Diploma -
Thomas Jefferson High School For Advanced Studies
BROOKLYN, NY01.2007
Some College (No Degree) - Video Arts And Technology
Borough of Manhattan Community College
Manhattan, NYSkills
- Employee management
- Team leadership
- Direct patient care
- Supply stocking
- Schedules coordination
- Visual merchandising
- Sales reporting
- Customer service
- Multitasking and prioritizing
Timeline
Key Carrier/Sales Coordinator
HomeGoods
10.2019 - Current
Supervisor
Daron's Soulfood
07.2015 - Current
Assistant Manager
Innovative Resource For Independence
07.2015 - 04.2019
Baker Prep
Au Bon Pain
12.2014 - 06.2016
High School Diploma -
Thomas Jefferson High School For Advanced Studies
Some College (No Degree) - Video Arts And Technology
Borough of Manhattan Community College