LaKia Gentry DBA Kiya Gentry

Owner

Kreations by Kiya

11.2011 - Current

Managed day-to-day business operations.
Create custom items at the customer request ranging from t-shirts to shoes
Packing and shipping
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Social media and website management
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Enhanced company's market position by identifying and pursuing new business opportunities.
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.