Lakia Hedgepeth

• Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
• Collected and documented patient medical information such as blood pressure and weight.
• Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
• Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Obtained client medical history, medication information, symptoms, and allergies.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Called and faxed pharmacies to submit prescriptions and refills.

• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Cared for patient in their home and delivered high-quality support to meet needs.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Greeted and informed customers of products, fostering positive store experiences.