Lakia Porter
Front Office Administrator
Decatur,GA
Summary
Dynamic and dedicated professional with extensive experience in front office management. Proven track record in enhancing patient care and support through effective scheduling and insurance verification. Exceptional customer service skills combined with strong administrative abilities ensure a welcoming and efficient environment for all patients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LEAD FRONT OFFICE RECEPTIONIST
A SMILE 4 U DENTISTRY
DECATUR
01.2025 - 10.2025
- Checked patients in upon arrival, facilitating efficient appointment flow
- Handled all incoming phone calls and addressed patient inquiries promptly
- Coordinated and scheduled follow-up appointments for future visits
- Established records for new patients, providing a welcoming experience
- Reviewed treatment setups with patients for clarity and understanding
- Guaranteed the availability of all necessary patient documents
- Conducted monthly insurance verifications and processed payments to ensure accurate billing
- Maintained front office environment and organized patient waiting area to enhance comfort
CASHIER
TARGET
ATLANTA
09.2024 - 12.2024
- Processed customer purchases accurately and swiftly to guarantee seamless transactions.
- Guided customers throughout store to enhance overall shopping experience.
- Maintained cleanliness and organization of front registers for a professional environment.
ASSISTANT STORE MANAGER
FEDEX
ATLANTA
06.2023 - 10.2023
- Led team of 6, delegating responsibilities and managing schedules to optimize performance
- Addressed customer concerns promptly, ensuring high levels of customer satisfaction
- Managed inventory to maintain stock levels and prevent shortages
- Handled back-office responsibilities and ensured daily quotas were achieved
- Conducted opening and closing procedures, ensuring store security protocols were met
- Traveled to other store locations to provide assistance when required
- Maintained and stocked computers, printers, and other essential equipment
- Accurately packaged customer products for shipments, ensuring timely delivery
FRONT DESK SPECIALIST
CHIMEDICAL SPINE & JOINT
FOREST PARK
01.2023 - 06.2023
- Greeted and accommodated patients during check-ins, enhancing patient experience and satisfaction
- Registered new patients, conducted intake processes, and performed triage
- Scheduled and followed up on appointments, ensuring timely service and efficient collections
- Escorted patients to their designated office destinations, ensuring comfort and efficiency
- Maintained consistent phone communication with patients and transferred calls to appropriate staff
- Assisted with transportation for patients undergoing outpatient procedures or surgeries
- Oversaw front office operations, managing supply orders and maintaining cleanliness for optimal office function
PATIENT SERVICE REPRESENTATIVE
DENT1ST DENTAL CARE
ATLANTA
05.2022 - 01.2023
- Welcomed patients during check-in and verified potential balances
- Handled incoming phone calls, providing accurate information and promptly addressing patient inquiries
- Verified insurance details and discussed alternative payment options.
- Checked patients out, processed payments efficiently, and scheduled follow-up appointments to ensure continuity of care
- Demonstrated extensive knowledge of doctors' schedules and availability at multiple locations
- Worked across 2 office locations to provide seamless service
- Promoted whitening kits and other dental health products, enhancing patient engagement in their dental health
ONLINE ORDER PERSONAL SHOPPER
WALMART
STONE MOUNTAIN
09.2021 - 08.2022
- Organized and delegated orders to streamline pickup and delivery process
- Navigated online ordering platform to fulfill customer requests
- Conducted follow-ups to confirm customer satisfaction with order fulfillment
- Provided customer service on the sales floor, assisting with inquiries and selections
DENTAL LAB ASSISTANT
GLOBAL DENTAL SOLUTIONS
ROSWELL
10.2020 - 11.2021
- Executed corrective cosmetic dental restorations by adjusting contacts and margins for optimal fit and patient satisfaction
- Conducted quality control and packaged dental materials for shipment, ensuring compliance with safety and quality standards
- Investigated case errors, identified root causes, and implemented effective solutions to minimize recurrence
- Entered new case data and managed prescriptions for patients
- Pre-screened files to ensure documentation accuracy upon reception and prior to delivery
- Utilized Microsoft Outlook, Excel, and Word for daily operations
- Processed invoices for patient treatments
PUBLIC SAFETY [TEMP]
MOREHOUSE SCHOOL OF MEDICINE
ATLANTA
11.2020 - 05.2021
- Guided patients to access points for Covid-19 testing and vaccinations
- Checked in patients, took temperatures, and managed registration forms to facilitate smooth patient flow
- Monitored campus safety and security for students, medical staff, and administration, ensuring a secure environment
- Assisted campus police with campus access and monitored surveillance
- Managed dispatch of incoming calls and addressed concerns, providing timely support to callers
MEMBER SERVICES ASSOCIATE
SAM'S CLUB
TUCKER
03.2020 - 10.2020
- Established club memberships for customers, improving their shopping experience and loyalty
- Assisted members with credit card account setup, facilitating seamless transactions
- Handled returns and resolved purchase errors, ensuring customer satisfaction
- Delivered exceptional customer service and cashiering support
SENIOR DIAGNOSTIC TECHNICIAN/DENTAL LAB TECH
CLEARCORRECT
ROUND ROCK
06.2014 - 07.2020
- Executed trios and 3D shape orthodontic planning to ensure precise tooth isolation.
- Facilitated proper alignment of teeth to achieve effective treatment outcomes.
- Maintained articulation and occlusion of patients' teeth throughout treatment.
- Developed clear aligner therapy setups to enhance patient readiness and satisfaction.
- Collaborated with doctors to address concerns regarding patient setups.
- Pre-screened files to confirm all patient documentation matched received models.
- Trained new employees, providing guidance and essential support.
- Attended conferences and trade shows to build relationships with vendors and expand resource network.
PAINT SPECIALIST/CUSTOMER SERVICE ASSOCIATE
HOME DEPOT
DECATUR
04.2013 - 06.2014
- Applied extensive knowledge of paints, stains, and household products to assist customers in making informed choices
- Mixed and matched paint at paint station, enhancing customer satisfaction through tailored recommendations
- Provided customer assistance, fostering trust and delivering effective support to meet individual needs
- Managed high volumes of customer interactions while maintaining attention to detail
- Stocked and organized inventory to ensure availability of products
DENTAL LAB TECHNICIAN/CERAMIST
EVICK & LANCASTER CROWN & BRIDGE DENTAL LAB
TUCKER
12.2011 - 06.2014
- Produced crowns, bridges, and veneers utilizing E-max and porcelain materials
- Poured models to ensure precise replication of patients' dental occlusion
- Stained restorations to match patients' natural tooth shades
- Managed urgent patient cases efficiently to meet tight deadlines
- Balanced multiple tasks while consistently maintaining high production quality
- Performed tasks quickly while prioritizing efficiency
Education
PHARMACY TECHNICIAN CERTIFICATION - Pharmacy Technology
EMORY UNIVERSITY
CAMPUSED07-2025
Associates Degree - Dental Laboratory Technology
GWINNETT TECHNICAL COLLEGE
LAWRENCEVILLE05-2012
PRINTING & GRAPHICS TECHNOLOGY ASSOCIATES - Graphic Design & PRINTING
DEKALB TECHNICAL COLLEGE (NOW - GEORGIA PIEDMONT COLLEGE)
CLARKSTON09-2007
Skills
- Appointment and front office management
- Scheduling and confirmation
- Insurance verification
- Medical terminology
- Administrative skills
- Customer service excellence
- Telephone etiquette
- Patient care and support
Certification
- NWCA Certification - Pharmacy Technician Associate, EMORY UNIVERSITY, 07/25
- Certified Healthcare Assistant, GWINNETT TECHNICAL COLLEGE, 05/12
- National Board of Certification in Dental Lab Technology, GWINNETT TECHNICAL COLLEGE, 05/12
- Computer Graphics Production Operator, DEKALB TECHNICAL COLLEGE, 09/07
Work Preference
Salary Range
$25000/yr - $200000/yrTimeline
LEAD FRONT OFFICE RECEPTIONIST
A SMILE 4 U DENTISTRY
01.2025 - 10.2025
CASHIER
TARGET
09.2024 - 12.2024
ASSISTANT STORE MANAGER
FEDEX
06.2023 - 10.2023
FRONT DESK SPECIALIST
CHIMEDICAL SPINE & JOINT
01.2023 - 06.2023
PATIENT SERVICE REPRESENTATIVE
DENT1ST DENTAL CARE
05.2022 - 01.2023
ONLINE ORDER PERSONAL SHOPPER
WALMART
09.2021 - 08.2022
PUBLIC SAFETY [TEMP]
MOREHOUSE SCHOOL OF MEDICINE
11.2020 - 05.2021
DENTAL LAB ASSISTANT
GLOBAL DENTAL SOLUTIONS
10.2020 - 11.2021
MEMBER SERVICES ASSOCIATE
SAM'S CLUB
03.2020 - 10.2020
SENIOR DIAGNOSTIC TECHNICIAN/DENTAL LAB TECH
CLEARCORRECT
06.2014 - 07.2020
PAINT SPECIALIST/CUSTOMER SERVICE ASSOCIATE
HOME DEPOT
04.2013 - 06.2014
DENTAL LAB TECHNICIAN/CERAMIST
EVICK & LANCASTER CROWN & BRIDGE DENTAL LAB
12.2011 - 06.2014
PHARMACY TECHNICIAN CERTIFICATION - Pharmacy Technology
EMORY UNIVERSITY
Associates Degree - Dental Laboratory Technology
GWINNETT TECHNICAL COLLEGE
PRINTING & GRAPHICS TECHNOLOGY ASSOCIATES - Graphic Design & PRINTING
DEKALB TECHNICAL COLLEGE (NOW - GEORGIA PIEDMONT COLLEGE)