Hi, I’m
Danielle Vazquez Figueroa
Huber Heights,OH
Summary
Motivated front office lead receptionist offering valuable contributions in all facets of administrative activities derived from diverse, eighteen-year background. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
17
years of professional experience
Work History
Advanced Dermatology and Cosmetic SurgeryBeavercreek, OH
Lead Front Office Receptionist
06.2020 - Current
Job overview
- Trained 5 team members on company procedures, customer service and issue resolution.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments.
- Scheduled, coordinated and confirmed appointments and meetings.
Southwest Ohio UrogynecologyCenterville, OH
Registered Medical Assistant
11.2017 - 02.2019
Job overview
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions, refills and prior authorizations
- Verified patient insurance coverage and collected required co-payments.
Providence Medical GroupBellbrook, OH
Front Office Supervisor
03.2006 - 09.2016
Job overview
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Education
Ohio Institute of Photography & Technology, Dayton, OH
Associate of Applied Science from Medical Office Management
01.2005
Skills
- Educate patients about their care
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Injections/Immunizations & Phlebotomy
- Patient Care/Patient relations
- Medical Office Management/Medical receptionist
- Microsoft Office,Excel, and Teams
- Organizational skills, Communication skills & Time management
- EHR systems, EMA, EPIC, NextGen, Athena
- RMA
- Medical Billing and Coding
- Office Supplies and Inventory
- Appointment Scheduling
- Insurance Verification & Prior authorizations
- Insurance Claims & Verifications
- Patient Health Information Access, HIPPA
- Patient Referral, Medical Records Verification
- Pharmacy Correspondence, Refills
- Medical Screening, Triage
- Patient Eligibility Requirements
- Knowledgeable about Diseases
- Scheduling Tests and Procedures
- Medical Communications
- Human Anatomy and Physiology
- Completing Insurance Forms
- EKG Set Up and Monitoring & other in office testing
- Vital Sign Monitoring
- Medical Terminology
Additional Information
- Authorized to work in the US for any employer
Languages
English
Timeline
Lead Front Office Receptionist
Advanced Dermatology and Cosmetic Surgery
06.2020 - Current
Registered Medical Assistant
Southwest Ohio Urogynecology
11.2017 - 02.2019
Front Office Supervisor
Providence Medical Group
03.2006 - 09.2016
Ohio Institute of Photography & Technology
Associate of Applied Science from Medical Office Management
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