Experienced Dedicated Leader and detail-oriented Slots Manager with 5 years of experience managing slot floor operations in fast-paced casino environments. Strong leader with a focus on team development, guest satisfaction, and all gaming regulations. Recognized for maintaining operational efficiency and ensuring all positive gaming experience for all guests and commited to building a positive work environment for the future of Kiowa Casino.
Hi, I’m
Lakian Brown
Terral ,Oklahoma
Summary
Work History
Kiowa Casino
Assistant Slot Shift Manager
08 2023 - Current
Job overview
- Collaborated with other managers to develop effective strategies for improving overall casino performance and guest experiences.
- Assisted in developing training programs for new hires, ensuring consistent performance standards across all team members.
- Maintained smooth casino operations by organizing and supervising the slot department staff during shifts.
- Boosted employee morale through recognition programs, making a positive work atmosphere that resulted in increased productivity levels.
- Enhanced customer satisfaction by promptly addressing and resolving complaints or concerns.
- Interpreted and enforced rules for gameplay and gaming compliance regulations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Building postitive team culture motivating team to meet service and revenue goals.
Kiowa Casino
Player Services Representative
08 2023 - 05 2024
Job overview
- Promoted special offers and events to players, driving higher attendance and participation rates.
- Enhanced customer experience by providing exceptional assistance and support during their gaming sessions.
- Assisted players with game rules and strategies for improved gameplay, resulting in increased customer engagement.
- Maintained up-to-date knowledge of gaming promotions, events, and news to keep players informed on current happenings within the establishment.
- Exhibited high energy and professionalism when dealing with clients and staff.
Riverstar Casino
Operations Slot Supervisor
02 2018 - 05 2023
Job overview
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Enhanced team performance by providing ongoing training and coaching to staff members.
- Maintained accurate records of all transactions, including jackpots, payouts, and accounting logs.
- Contributed to a positive work environment by fostering strong relationships with colleagues and management.
- Collaborated with other departments such as security, surveillance, and food and beverage operations for seamless integration of services offered within the establishment.
- Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
- Evaluated employee performance regularly against established benchmarks for continuous improvement opportunities in productivity levels within the department.
- Responded to patron questions about functions of slot machines and explained how to use devices.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Riverstar Casino
Slot Attendant
02 2018 - 09 2018
Job overview
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Connected with guests on personal level to build loyalty.
- Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
- Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
- Troubleshot machine malfunctions and diagnosed root causes.
- Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.
Legal Shield
Customer Service Representative
06 2011 - 07 2015
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
Ryan High School
Diploma
05.2008
University Overview
Red River Technology Center
Business Administration from Business
08.2011
University Overview
Murray State University
Business Administration from Business Administration and Management
05.2013
University Overview
Skills
- Teamwork and Collaboration
- Decision-Making
- Excellent Communication
- Organization and Time Management
- Multitasking Abilities
- Self-Motivated
- Training and Development
Reference
Reference
- Tatyana James
Marketing(Kiowa Casino)
580-471-2941
- Shawna Hamilton
Operations Manager(Riverstar Casino)
940-232-8173
- Gabrielle Burks
Floor Attendant(Riverstar Casino)
940-205-2670
Timeline
Assistant Slot Shift Manager
Kiowa Casino
08 2023 - Current
Player Services Representative
Kiowa Casino
08 2023 - 05 2024
Operations Slot Supervisor
Riverstar Casino
02 2018 - 05 2023
Slot Attendant
Riverstar Casino
02 2018 - 09 2018
Customer Service Representative
Legal Shield
06 2011 - 07 2015
Ryan High School
Diploma
05/2008
Red River Technology Center
Business Administration from Business
08/2011
Murray State University
Business Administration from Business Administration and Management
05/2013