LAKIESHA WALKER
Overland Park
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
St. Lukes Kansas City Hospital
08.2024 - Current
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Educated patients on insurance benefits and financial responsibilities during intake process.
- Resolved patient inquiries and concerns efficiently, improving overall satisfaction ratings.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Owner/ Operator
Crowned Studio Salon
01.2018 - 01.2024
- Reviewed and validated onboarding agreements and training concepts to mitigate risk associated with non-compliance.
- Directed project management for campaign development and creative production, ensuring alignment with brand identity restructuring initiatives.
- Directed a team of 10+ beauty professionals, fostering collaboration and innovation to consistently exceed quarterly sales targets.
- Updated training materials and SOPs to support employee development, leading to improved retention rates.
- Formulated and executed innovative marketing strategies to elevate brand visibility.
Sales Team Lead
Dex Media
01.2015 - 01.2018
- Spearheaded initiatives to enhance customer retention, resulting in a significant increase in revenue retention accounts.
- Created the Operational Development Model to incorporate practice training into 1:1 and group session
- Spearheaded the implementation team and training program to integrate the system into Salesforce
- Streamlined sales processes, reducing response times and increasing efficiency in lead management.
Education
Bachelor of Arts - Healthcare
Avila University
Kansas City, Missouri05-2025
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- Healthcare systems navigation
- Money handling
- Relationship building
- Conflict resolution
- Patient education
Timeline
Patient Access Representative
St. Lukes Kansas City Hospital
08.2024 - Current
Owner/ Operator
Crowned Studio Salon
01.2018 - 01.2024
Sales Team Lead
Dex Media
01.2015 - 01.2018
Bachelor of Arts - Healthcare
Avila University