LaKieya Dennie
Charlotte,North Carolina
Summary
High-performing property management professional with a bright, upbeat personality and a collaborative approach to leasing and property operations. Experienced in supporting portfolio efficiency, coordinating with cross-functional teams, and maintaining high standards across resident interactions. Known for uplifting team morale, communicating clearly, and contributing to strong operational outcomes.
Overview
8
8
years of professional experience
Work History
Community Relations Manager
Cortland
Charlotte, NC
07.2026 - Current
- Assisted Community Manager in daily operations, team leadership, and compliance with safety, OSHA, and Fair Housing regulations.
- Conduct property inspections, move in and move out walkthroughs, and monitor curb appeal and maintenance needs.
- Address policy violations and operational issues promptly.
- Maintained accurate CRM records while monitoring lead activity and conversion metrics to optimize engagement.
- Ensure consistent follow up and prospect engagement.
- Facilitated resident renewal processes, contributing to retention and ensuring continued occupancy.
Assistant Portfolio Manager
Invitation homes
Charlotte, NC
01.2024 - 06.2026
- Assisted in managing large single-family home portfolio, aligning operations with company performance goals and standards.
- Led weekly AR and delinquency review meetings, guiding teams on strategies that improved collection performance and reduced outstanding balances.
- Supported management of a large single-family home portfolio, ensuring alignment with company performance goals and operational standards.
- Managed deposit accounting processes, ensuring accurate reconciliation, timely refund processing, and compliance with state and company regulations.
- Collaborated with cross-functional teams to address and resolve resident concerns, enhancing overall resident satisfaction.
- Contributed to portfolio efficiency through strong communication, organization, and a collaborative leadership style.
Senior Leasing Specialist
Mainstreet Renewal
Raleigh, NC
05.2023 - 12.2023
- Oversaw full leasing process for standard and voucher applicants, ensuring compliance with screening criteria and program requirements to enhance applicant experience.
- Processed applications and conducted screenings to ensure timely approvals/denials, maintaining high accuracy and clear communication with applicants.
- Conducted property tours and maintained listing accuracy to drive qualified traffic and support faster leasing decisions.
- Coordinated onboarding and training for new leasing hires, offering guidance on systems and documentation standards to streamline workflow.
Resident Services Coordinator
First Key Homes
Charlotte, NC
06.2022 - 01.2023
- Conducted property walks and detailed inspections to verify homes met company quality standards.
- Completed property walks and detailed inspections to ensure homes met company quality standards.
- Coordinated with superintendents and local police to secure squatter-occupied homes.
- Captured high-quality property photos to enhance marketing efforts and increase listing visibility.
Resident Relations Specialist
Progress Residential
Charlotte, NC
04.2021 - 06.2022
- Coordinated inspections, re-keying, and readiness checks to prepare homes for new residents.
- Conducted resident orientations on payment systems, service requests, and home operations to enhance understanding and satisfaction.
- Identified and prevented potential fraud or scam activity during the leasing process.
- Collaborated with teams to facilitate seamless resident transitions and ensure high-quality service delivery.
Leasing Specialist
Mainstreet Renewal
Charlotte, NC
11.2018 - 03.2020
- Facilitated leasing and screening process for prospective residents, ensuring thorough understanding and compliance.
- Collected and verified documentation, streamlining approval process for new leases.
- Collected and verified required documentation for approvals.
- Created positive leasing experiences for new residents, enhancing satisfaction and retention.
Education
High School Diploma -
Ferndale Highschool
Ferndale, MISkills
- Leasing management
- Property & Portfolio Management Support
- Delinquency management
- Deposit Accounting
- Compliance management
- Quality inspections
- Move coordination
- Yardi
- Salesforce
- RentCafe
- Microsoft Office
- Workflow improvement
- Employee training
- Conflict resolution
- Adaptability
Timeline
Community Relations Manager
Cortland
07.2026 - Current
Assistant Portfolio Manager
Invitation homes
01.2024 - 06.2026
Senior Leasing Specialist
Mainstreet Renewal
05.2023 - 12.2023
Resident Services Coordinator
First Key Homes
06.2022 - 01.2023
Resident Relations Specialist
Progress Residential
04.2021 - 06.2022
Leasing Specialist
Mainstreet Renewal
11.2018 - 03.2020
High School Diploma -
Ferndale Highschool