Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lakin Fletcher

Lake Havasu City,AZ

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

MAP Communications
Lake Havasu City, AZ
05.2023 - 10.2024
  • Resolved customer inquiries efficiently
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Guided clients in product selection, ordering, and billing processes.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained composure and professionalism under pressure
  • Utilized probing questions to ascertain service requirements.
  • Adopted approved scripts to calm customers during phone calls
  • Handled over 400 calls daily

Virtual Customer Service Representative

Nexa Receptionists
Lake Havasu City, AZ
05.2019 - 11.2021
  • Responded to customer inquiries via telephone, email and chat.
  • Provided technical assistance to customers regarding products and services.
  • Resolved customer complaints in a timely manner.
  • Created detailed reports for customer service related issues.
  • Answered incoming calls from customers seeking assistance with product information or orders.
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Answered incoming calls from potential new patients and existing patient inquiries.

Education

Medical Coding - Medical Insurance Coding

Penn Foster College
Scottsdale, AZ
03-2024

Certificate - Certified Nursing Assistant

Mohave Community College
Kingman, AZ
04-2017

GED -

Mohave Community College
Lake Havasu City, AZ
01-2012

Skills

  • Account updating
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Data Collection
  • Product Knowledge
  • Call Management
  • Data Entry
  • Report Generation
  • Scheduling
  • Information Security
  • Active Listening
  • Microsoft Excel
  • Call center experience
  • Multi-line phone talent
  • Call center procedures
  • Grammar
  • Research
  • Shipping and receiving understanding

Certification

  • CNA Certification
  • Medical Billing and Coding certificate
  • caregiver license

Timeline

Customer Service Representative

MAP Communications
05.2023 - 10.2024

Virtual Customer Service Representative

Nexa Receptionists
05.2019 - 11.2021
  • CNA Certification
  • Medical Billing and Coding certificate
  • caregiver license

Medical Coding - Medical Insurance Coding

Penn Foster College

Certificate - Certified Nursing Assistant

Mohave Community College

GED -

Mohave Community College

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