Summary
Overview
Work History
Education
Skills
Timeline
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Lakindra Prince

DALLAS,TX

Summary

Dedicated patient account representative bringing several years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.

Overview

15
15
years of professional experience

Work History

TX Patient Account Manager

The Pill Club Irving
Irving
01.2018 - 04.2023
  • Create and update the patient's insurance on the account
  • Create and Manage weekly/monthly reports
  • Review past orders to make sure they were mailed out
  • Process prescription claims
  • Handle Escalated Situations dealing with insurance coverage
  • Verify Customer's insurance coverage.

Client Service Advisor

Louis Vuitton-Irving, TX
Irving
03.2018 - 10.2018
  • Service clients in their product searches and personal styling request across North America (US, Canada and Mexico)
  • Maximizing online conversion rate to enhance company's online presence
  • Research social media correspondence across multiple social platforms and keep upper management updated.

Administrative Assistant

The Miracle Lash-Houston, TX
Houston
08.2016 - 03.2018
  • Obtain and process customer work/ purchase orders for scheduled routes
  • Inbound and out bound calls for bookings and schedule promotional appearances
  • Ensure all work /purchase orders are managed in accordance with the company's policies and procedures and that all transactions meet the customers criteria
  • Communicate with customers on scheduling and completing work orders.

Dance Instructor

TDK High Steppers-Houston, TX
Houston
08.2011 - 07.2016
  • Training students different levels of techniques; Teaching the theory of dance
  • Using creative skills to design and choreograph dance pieces or whole shows
  • Being able to work with different children of any age group
  • Patience and communication skills to guide them through every step
  • Choose the music, sound effects, or spoken narrative to accompany a dance.

Sales Associate

Dillard's Department Store-Houston, TX
Houston
07.2008 - 11.2011
  • Greet customers and ascertain what each customer wants or needs
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Answer questions regarding the store and its merchandise
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Inventory stock and requisition new stock
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Education

Associate's degree - Business Management

Houston Community College
Houston, TX
05.2012

Skills

  • File coordination
  • Insurance Verification
  • Payment Processing
  • HIPAA Compliance
  • Team Collaboration
  • Collections experience
  • Follow-up skills
  • Verbal and written communication

Timeline

Client Service Advisor

Louis Vuitton-Irving, TX
03.2018 - 10.2018

TX Patient Account Manager

The Pill Club Irving
01.2018 - 04.2023

Administrative Assistant

The Miracle Lash-Houston, TX
08.2016 - 03.2018

Dance Instructor

TDK High Steppers-Houston, TX
08.2011 - 07.2016

Sales Associate

Dillard's Department Store-Houston, TX
07.2008 - 11.2011

Associate's degree - Business Management

Houston Community College

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Lakindra Prince