Lakindra Prince
DALLAS,TX
Summary
Dedicated patient account representative bringing several years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
TX Patient Account Manager
The Pill Club Irving
Irving
01.2018 - 04.2023
- Create and update the patient's insurance on the account
- Create and Manage weekly/monthly reports
- Review past orders to make sure they were mailed out
- Process prescription claims
- Handle Escalated Situations dealing with insurance coverage
- Verify Customer's insurance coverage.
Client Service Advisor
Louis Vuitton-Irving, TX
Irving
03.2018 - 10.2018
- Service clients in their product searches and personal styling request across North America (US, Canada and Mexico)
- Maximizing online conversion rate to enhance company's online presence
- Research social media correspondence across multiple social platforms and keep upper management updated.
Administrative Assistant
The Miracle Lash-Houston, TX
Houston
08.2016 - 03.2018
- Obtain and process customer work/ purchase orders for scheduled routes
- Inbound and out bound calls for bookings and schedule promotional appearances
- Ensure all work /purchase orders are managed in accordance with the company's policies and procedures and that all transactions meet the customers criteria
- Communicate with customers on scheduling and completing work orders.
Dance Instructor
TDK High Steppers-Houston, TX
Houston
08.2011 - 07.2016
- Training students different levels of techniques; Teaching the theory of dance
- Using creative skills to design and choreograph dance pieces or whole shows
- Being able to work with different children of any age group
- Patience and communication skills to guide them through every step
- Choose the music, sound effects, or spoken narrative to accompany a dance.
Sales Associate
Dillard's Department Store-Houston, TX
Houston
07.2008 - 11.2011
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Inventory stock and requisition new stock
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
Associate's degree - Business Management
Houston Community College
Houston, TX05.2012
Skills
- File coordination
- Insurance Verification
- Payment Processing
- HIPAA Compliance
- Team Collaboration
- Collections experience
- Follow-up skills
- Verbal and written communication
Timeline
Client Service Advisor
Louis Vuitton-Irving, TX
03.2018 - 10.2018
TX Patient Account Manager
The Pill Club Irving
01.2018 - 04.2023
Administrative Assistant
The Miracle Lash-Houston, TX
08.2016 - 03.2018
Dance Instructor
TDK High Steppers-Houston, TX
08.2011 - 07.2016
Sales Associate
Dillard's Department Store-Houston, TX
07.2008 - 11.2011
Associate's degree - Business Management
Houston Community College
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