Lakinta Cosby
Dallas,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
B&R Transportation
Dallas, Texas
01.2016 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked shipments using computerized tracking systems.
- Maintained records of deliveries, pickups, and other related information for customer service purposes.
- Developed relationships with carriers to secure reliable transportation services at competitive rates.
- Resolved any problems arising from the shipment of goods or services such as damaged items or delayed deliveries.
- Assisted in resolving billing disputes between customers and carriers.
Customer Service Representative
3to tha 4 Recording Studio
Dallas, Texas
06.2003 - 12.2015
- Managed studio operations and ensured smooth functioning.
- Organized and scheduled recording sessions, including booking of artists, engineers, producers and other personnel.
- Maintained the budget for each session and monitored expenses to ensure they stayed within allocated amounts.
- Ensured quality control over all aspects of production, from pre-production to post-production.
- Developed relationships with record labels, producers, artists, songwriters and other music professionals.
- Monitored audio equipment such as microphones, mixers, amplifiers and digital consoles for proper operation at all times.
- Assisted in the development of marketing strategies for new releases.
- Worked closely with staff members to ensure that tasks were completed accurately and efficiently.
- Oversaw daily maintenance of studio equipment such as computers, tape machines and other audio hardware and software systems.
- Advised clients on best practices when it comes to recording techniques.
Customer Service Cashier
Taco Cabanna
Dallas, TX
05.2005 - 10.2005
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
Education
Bachelor of Science - Playwriting And Screenwriting
Los Angeles Film School - Hollywood
Los Angeles, CA02-2026
GED -
Windham High School
Huntsville, TX08-2018
Skills
- Paperwork Processing
- Call Management
- Report Generation
- Product Knowledge
- Complaint resolution
- Scheduling
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
- Payment Processing
- Problem Resolution
Timeline
Customer Service Representative
B&R Transportation
01.2016 - Current
Customer Service Cashier
Taco Cabanna
05.2005 - 10.2005
Customer Service Representative
3to tha 4 Recording Studio
06.2003 - 12.2015
Bachelor of Science - Playwriting And Screenwriting
Los Angeles Film School - Hollywood
GED -
Windham High School