Lakisha Black
Southfield,Michigan
Summary
Creative Hairstylist offers top skills in hair and scalp analysis and styling techniques. Artistic and friendly individual focused on satisfying customers. Commended for establishing strong relationships with clients to generate long-term business. Salon Receptionist thrives in fast-paced environments and seamlessly manages high volume of telephone calls and front-desk reception tasks. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
25
25
years of professional experience
Work History
Cashier
Saks Fifth Avenue OFF 5th
01.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Receptionist
Hair Suite Salon
06.1998 - Current
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
Hairstylist
Hair Suite Salon
06.1998 - Current
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
City Mail Carrier/Rural Mail Carrier
United States Post Office
10.2019 - 01.2023
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
TSA Agent
Federal Government
04.2017 - 09.2019
- Guarded restricted areas to prevent unauthorized entry.
- Upheld strong customer service standards while completing screenings.
- Searched individuals and baggage for weapons and other prohibited items.
- Monitored and conducted passenger screening.
- Verified photo IDs and tickets to allow guests passage.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Provided security and protection to travelers across all transportation sectors.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Completed thorough zone searches to check for physical tampering and restricted items.
- Operated controls on explosive detection system to manipulate and clear images.
Education
Certification - Surgical Technology
Wayne County Community College District
Detroit, MI08.2009
Skills
- Positive Attitude and Energetic
- Multitasking and Prioritization
- Customer Service
- Attention to Detail
- Reliable and Punctual
- Customer Service-Oriented
- Courteous and Professional
- Organization and Efficiency
- Call Answering and Routing
- Appointment Scheduling
- Verbal and Written Communication
- Greeting and Seating Clients
- Prioritization and Time Management
- Data Entry
- Security Understanding
- Recordkeeping and Bookkeeping
- Cleaning and Organization
- Order Taking
- Workplace Safety
- Customer Satisfaction
- Cash Handling
- Cash Drawer Management
- Goals and Performance
- OSHA Standards
- Customer Needs Assessments
- Sales Expertise
- Cleaning
- Guest Communication
- Refunds and Exchanges
- Credit and Cash Transactions
- Team Goals
- Merchandising
Timeline
Cashier
Saks Fifth Avenue OFF 5th
01.2023 - Current
City Mail Carrier/Rural Mail Carrier
United States Post Office
10.2019 - 01.2023
TSA Agent
Federal Government
04.2017 - 09.2019
Receptionist
Hair Suite Salon
06.1998 - Current
Hairstylist
Hair Suite Salon
06.1998 - Current
Certification - Surgical Technology
Wayne County Community College District
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