Lakisha Bolling
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Customer Experience Supervisor
Delta Air Lines
Atlanta, GA
02.2023 - Current
- Leveraged advanced communication skills to effectively manage challenging customer situations, leading to increased trust and satisfaction.
- Collaborated with other departments to ensure seamless communication and support for customers throughout the entire purchasing process.
- Mentored new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
Customer Experience Specialist
Delta Air Lines
Atlanta, GA
10.2017 - 02.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
Accounting Clerk
Marvel Studios
Atlanta, GA
01.2021 - 11.2021
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
Legal Assistant
The Hood Law Group
Atlanta, GA
06.2016 - 07.2017
- Organized documents to manage paper and electronic filing systems of clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Education
Bachelor of Science - Legal Studies
Clayton State University
Morrow, GA12.2024
Paralegal Certificate - Paralegal Studies
Clayton State University
Morrow, GA12.2020
Skills
- Multitasking and Prioritizing
- Decision-Making
- Superior Work Ethic
- Goal Setting and Achievement
- Adaptable to Changing Demands
- Problem Anticipation and Resolution
Timeline
Customer Experience Supervisor
Delta Air Lines
02.2023 - Current
Accounting Clerk
Marvel Studios
01.2021 - 11.2021
Customer Experience Specialist
Delta Air Lines
10.2017 - 02.2023
Legal Assistant
The Hood Law Group
06.2016 - 07.2017
Bachelor of Science - Legal Studies
Clayton State University
Paralegal Certificate - Paralegal Studies
Clayton State University