Lakisha Bolling
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Customer Experience Supervisor
Delta Air Lines
02.2023 - Current
- Leveraged advanced communication skills to effectively manage challenging customer situations, leading to increased trust and satisfaction.
- Collaborated with other departments to ensure seamless communication and support for customers throughout the entire purchasing process.
- Mentored new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
Customer Experience Specialist
Delta Air Lines
10.2017 - 02.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
Accounting Clerk
Marvel Studios
01.2021 - 11.2021
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
Legal Assistant
The Hood Law Group
06.2016 - 07.2017
- Organized documents to manage paper and electronic filing systems of clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Education
Bachelor of Science - Legal Studies
Clayton State University
Morrow, GA12.2024
Paralegal Certificate - Paralegal Studies
Clayton State University
Morrow, GA12.2020
Skills
- Multitasking and Prioritizing
- Decision-Making
- Superior Work Ethic
- Goal Setting and Achievement
- Adaptable to Changing Demands
- Problem Anticipation and Resolution
Timeline
Customer Experience Supervisor
Delta Air Lines
02.2023 - Current
Accounting Clerk
Marvel Studios
01.2021 - 11.2021
Customer Experience Specialist
Delta Air Lines
10.2017 - 02.2023
Legal Assistant
The Hood Law Group
06.2016 - 07.2017
Bachelor of Science - Legal Studies
Clayton State University
Paralegal Certificate - Paralegal Studies
Clayton State University