BRITNEY MECHE
Ozark,US
Summary
Detail-oriented professional with 7+ years of experience and a proven knowledge of customer service, inventory control, and laboratory management. Seeking to leverage skills to successfully fill the customer care role at your company. Strong attention to detail, adept at ensuring accuracy and efficiency in all tasks. Experience in customer service has honed ability to effectively communicate and provide exceptional care to patients.
Overview
8
8
years of professional experience
Work History
Customer Experience Supervisor
Bank of Missouri
05.2020 - Current
- Manage a team of 7 employees to meet yearly goals, weeks stats and provide excellent customer service
- Manage multiple projects within the department
- Assist 100+ customers daily with various banking issues and questions
Optical Lab Manager
Bolivar Eye Care
03.2019 - 05.2020
- Frame inventory and ordering
- Assisted Optometrist with case histories and screenings
- Educated clients on proper eyeglass and contact lens care
- Met and exceeded established sales goals for store
- Drove to make bank deposits in supervisor's absence
- Accepted payments via cash, card and insurance.
- Worked directly with customers to help meet all of eyewear needs
- Identified and solved problems and facilitated problem solving
- Provided recommendations on products and services available
- Documented component and subsystem specifications and material requirements
- Conducted daily inventory of frames and accessories as required
- Operated various office equipment and Optical Lab equipment
- Managed day-to-day sales activities such as quotations, booking, shipments and inventory
- Performed prescription entry for eyeglasses and contact lenses
- Inspected lenses and eyeglasses to verify correct processing of prescription
Carhop
Sonic
05.2016 - 07.2018
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Education
Bachelor of Arts: (B.A.) - Ministry
SCHOOL OF URBAN MISSIONS
ALEXANDRIA, LASkills
- Customer Empathy
- Multitasking and Prioritizing
- Attention to Detail
- Critical Thinking
- Customer Satisfaction
Timeline
Customer Experience Supervisor
Bank of Missouri
05.2020 - Current
Optical Lab Manager
Bolivar Eye Care
03.2019 - 05.2020
Carhop
Sonic
05.2016 - 07.2018
Bachelor of Arts: (B.A.) - Ministry
SCHOOL OF URBAN MISSIONS
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