Lakisha Cherry

• Supervised daily operations to ensure compliance with safety and quality standards.
• Trained and mentored staff on customer service best practices and operational procedures.
• Implemented inventory management systems to streamline stock replenishment processes.
• Monitored team performance, providing feedback to enhance productivity and efficiency.
• Conducting performance reviews.
• Maintain specified inventory and ordering merchandise.
• Handling deposits, and change orders

• Supervised daily operations to ensure optimal customer service delivery and team performance.
• Trained and mentored new staff on company policies and best practices for customer interactions.
• Resolved complex customer inquiries, enhancing satisfaction and fostering loyalty to the brand.
• Implemented improved processes for handling returns and exchanges, streamlining workflow efficiency.
• Worked in the cash office counting the money for the day and deposits on weekends.
• Open and close the store.
• Online ordering.

As an Assistant Manager, I delivered excellent customer service.

• Supervised daily operations to ensure compliance with company policies and procedures.

Reorganized the sales floor to meet companies plans, I managed a teem of 20 per day, Was responsible for maintaining a clean and orderly environment on and off duty. Engaged in weekly conference calls, Did interviews and assisted in hiring, Open and closed the store.

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• Trained and mentored team members to enhance performance and foster professional development.
• Developed staff schedules to maintain optimal workforce levels during peak hours.
• Collaborated with upper management on strategic initiatives aimed at improving customer satisfaction.
• Led training sessions on new products and services, boosting team knowledge and service quality.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Supervised cash handling operations, ensuring accuracy in transactions and adherence to company policies.
• Trained and mentored new cashiers on register procedures and customer service standards.
• Managed daily cash reconciliation processes, identifying discrepancies promptly for resolution.
• Implemented streamlined checkout procedures, enhancing customer flow during peak hours.
• Collaborated with management to improve inventory tracking systems for better accuracy and efficiency.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
• Educated employees on register use, merchandising, and customer service.
• Assisted customers by answering questions and fulfilling requests.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Led cashiers and associates in providing thoughtful customer service.

• Supervised daily activities and ensured a safe, nurturing environment for children.
• Developed engaging educational activities that fostered cognitive and social development.
• Communicated effectively with parents to provide updates on child progress and well-being.
• Implemented routines that promoted health, safety, and hygiene among children.
• Organized recreational activities to enhance physical fitness and creativity in children.
• Collaborated with parents and specialists to address developmental concerns proactively.
• Developed strong relationships with families, providing regular updates on child progress and establishing trust.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Developed age-appropriate activities and crafts to engage children.
• Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
• Facilitated learning through play, stories and outdoor activities for successful child outcomes.
• Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
• Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer and balanced register at shift end.
• Assisted customers with menu selections and answered inquiries effectively.
• Trained new staff on operational procedures and customer service standards.
• Ensured cleanliness and organization of work area during shifts.
• Implemented upselling techniques, increasing average transaction value consistently.
• Collaborated with team members to optimize workflow and improve service speed.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.

• Oversaw daily operations, ensuring compliance with health and safety standards.
• Trained and mentored team members to enhance performance and service quality.
• Implemented process improvements, increasing efficiency in food preparation and service.
• Managed inventory control, reducing waste through effective stock management practices.
• Cultivated positive customer relationships, addressing concerns to improve satisfaction levels.
• Developed staff schedules to optimize labor costs while meeting operational needs.
• Analyzed sales data to identify trends and adjust strategies for increased profitability.
• Led team meetings to foster communication, collaboration, and a cohesive work environment.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Assisted in recruitment to build team of top performers.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Motivated team members to surpass their targets, recognizing and rewarding their achievements.
• Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
• Improved operational workflows, enabling team to handle increased workloads without compromising quality.

• Resolved customer complaints promptly, enhancing overall satisfaction levels.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Developed rapport and fostered brand loyalty by offering personalized service.
• Contributed to significant decrease in queue times by streamlining checkout process.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Reduced processing errors by meticulously following transaction procedures.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.