Lakisha Davis
Theodore,AL
Summary
Adept at navigating high-stress situations, I excelled as a Customer Service Representative at West Asset Management, where my problem-solving abilities and active listening skills led to a significant increase in customer loyalty. Recognized for surpassing performance metrics, my critical thinking and customer service expertise consistently resulted in satisfactory resolutions, enhancing overall satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2010
2010
years of professional experience
Work History
Customer Service Representative
West Assest Management
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
AT&T
Mobile, AL
10.2009 - 01.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
NCO Financial
Theodore, AL
03.2007 - 04.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate Cosmetology - Cosmetology
Virginia College
Mobile, AL05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
AT&T
10.2009 - 01.2010
Customer Service Representative
NCO Financial
03.2007 - 04.2009
Customer Service Representative
West Assest Management
Certificate Cosmetology - Cosmetology
Virginia College