Lakisha Foster
Dispatch Manager
NEW ORLEANS,LA
Summary
Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Overview
21
21
years of professional experience
Work History
Reservation Agent
Caesars Entertainment
NEW ORLEANS, United States
05.2019 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Provided follow through on all calls with confirmations and dissemination of requested information
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities
- Maintained awareness of types of rooms available in different resort locations
- Provided customers with information about availability and pricing
- Trained new employees on company customer service policies and service level standards
Dispatcher
Midas Touch Towing
3030 General Degaulle Drive
0 2013 - 1 2018
- Answered an average of 45 calls per day by addressing customer inquiries, solving problems and providing new product information
- Earned management trust by serving as key holder, responsibly opening and closing store
- Politely assisted customers in person and via telephone
- Developed reputation as an efficient service provider with high levels of accuracy
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Directed calls to appropriate individuals and departments
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Asked open-ended questions to assess customer needs
Secretary/ Receptionist
Calloway&Sons,LLC
1631 Elysian Fields Ave.
03.2007 - 01.2015
- Answered an average of 55 calls per day by addressing customer inquiries, solving problems and providing new product information
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Answered product questions with up-to-date knowledge of sales and store promotions
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Processed 50 daily invoices and billed renewed invoices to clients
- Routinely answered customer questions regarding merchandise and pricing
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
Customer Service Representative/ Cashier
Lady Footlocker
738 Canal Street
06.2005 - 10.2007
- Answered an average of 25 calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Helped drive sales goals and achieve monthly quotas
- Operated a POS system to itemize and complete an average of 100 customer purchases
- Recommended alternative items if product was out of stock
- Replenished supplies, bags and other materials at each cash wrap
Education
Associate of Science - Nursing
Charity School of nursing
New Orleans, LA2022
Associate of Science - Nursing
Delgado Community College
New Orleans, LA2014
Skills
- Trusted key holder
- Creative problem solver
- Good communication skills
- MS Windows proficient
- POS systems expert
- Quick learner
- Proficient in cash management
- Credit card processing
- Multi-line phone talent
- Self-motivated
- Highly dependable
- Strong verbal communication
- Phone etiquette
- Customer reservations
- Upselling proficiency
- Excellent multi-tasker
Accomplishments
- Conflict Resolution
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Service
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Handled guest complaints, maintaining a positive dining experience for all rest.
Timeline
Reservation Agent
Caesars Entertainment
05.2019 - Current
Secretary/ Receptionist
Calloway&Sons,LLC
03.2007 - 01.2015
Customer Service Representative/ Cashier
Lady Footlocker
06.2005 - 10.2007
Dispatcher
Midas Touch Towing
0 2013 - 1 2018
Associate of Science - Nursing
Charity School of nursing
Associate of Science - Nursing
Delgado Community College