Lakisha Grandberry
Summary
Compassionate Social Worker, with competency in dealing with diverse program areas/policy, problem solving, time management, composure, and customer focus. Possessing years of experience in serving various groups of people. Well-versed in determining eligibility for a range of services and programs, assessing client strengths and needs, advocacy, and coordinating and managing referrals and resources.
Overview
10
10
years of professional experience
Work History
Eligibility Counselor
Department of Human Services
05.2023 - Current
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Analyzed financial information provided by applicants to verify income levels.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
Resident Services Coordinator
NHE Inc
10.2019 - 04.2023
- Coordinated referrals to appropriate community-based organizations and agencies.
- Developed and coordinated educational programs for residents.
- Developed individualized service plans for each resident based on assessment results.
- Facilitated case management meetings with residents and other stakeholders involved in their care.
- Compiled reports on changes in policy or procedures regarding eligibility requirements for various programs and services.
- Developed and maintained eligibility criteria for program applicants.
Eligibility Determination Specialist
Department Of Children's Services, State Of TN
01.2016 - 10.2019
- Explored the potential for Title IVE, Medicaid, SSI, VA, and Child Support for children in state custody as well as children who are receiving adoption assistance.
- Applied for federal benefits for DCS children as to maximize federal revenue and offset internal agency costs.
- Recommended approval/closure of TennCare and managed ongoing TennCare benefits for Foster Care, Adoption Assistance, Subsidized Permanent Guardianship, and Extension of Foster Care Services.
- Determined if children placed in Tennessee from other states who are receiving Title IV-E federal funding met the requirements for TennCare.
- Worked closely with Family Service Workers to assist in determining if DCS children meet Medicaid requirements when placed in/ out of state.
Child Support Enforcement Specialist
Maximus
02.2014 - 01.2016
- Conducted investigations to determine paternity, obtain assets and enforce payment of child support obligations.
- Reviewed existing orders periodically to ensure compliance with current laws and regulations.
- Initiated wage garnishment proceedings when necessary.
- Assessed child support cases to determine appropriate case action.
- Oversaw child support cases, referring delinquent cases to other departments for appropriate enforcement.
Education
Bachelor of Arts - Social Work
University of Memphis
Memphis, TNSkills
- Interviewing techniques
- Problem-solving
- Confidentiality
- Case Management
- Needs Assessment
- Microsoft Office
- Information Processing
- Documentation
- Policy Interpretation
- Collaborative Teamwork
Timeline
Eligibility Counselor
Department of Human Services
05.2023 - Current
Resident Services Coordinator
NHE Inc
10.2019 - 04.2023
Eligibility Determination Specialist
Department Of Children's Services, State Of TN
01.2016 - 10.2019
Child Support Enforcement Specialist
Maximus
02.2014 - 01.2016
Bachelor of Arts - Social Work
University of Memphis
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