Lakisha Hall

• Ensure coordination of claim activities and designed agencies, and timely reimbursement of receivables
• Research, resolve, and prepare claims that have not passed payer edits daily
• Determine and initiate action to resolve rejected invoices
• Analyze each agency's outstanding monthly accounts receivable, and process claims to obtain zero balances
• Clear payment variances, resolving differences, and initiating corrective action
• Guide/instruct and support agency personnel encompassing all aspects of insurance and non-Medicare claims processing.

• Administrative Support assisting Label Manager and providing broader team support as needed to ensure efficient daily operations
• Preparation of Releases supporting coordination, preparation, and submission of albums and singles to distributor, while ensuring that all materials are correctly compiled and formatted
• Streamlining Music Access generating secure streaming links for early access to unreleased tracks for partners and collaborators
• Newsletter Coordination helping draft newsletters to fans and media, effectively communicating key updates and announcements
• Tour Schedule Coordination updating and maintaining accurate tour schedules for label artists, coordinating timely information dissemination, and ensuring adequate distribution of merchandise
• Produced video and audio content to highest quality production standards including content for corporate applications, websites, and other applications.

• Manage payer portfolio, unbilled reports and billing task
• Research Claim Rejections
• Processes billing task daily
• Meets daily, monthly and quarterly metrics and goals set by management
• Work closely with insurance companies to ensure claims bill/pay correctly.

• Manage schedules and oversee daily operations of 12 employees
• Prepare daily, weekly and monthly reports

Process documents, records and new patient intakes performed using Epic Cadence Application

• Verified insurance using Epic (RTE) Real Time Eligibility
• Provide support to Regional Payroll location
• Audit payroll inputs
• Responsible for Exporting Hours from Timekeeping Systems and EIB Loads to Workday
• Implement inventory control, order supplies and sorting mail.

• Assisting customers in expediting orders and correcting post-sale problems
• Communicating with customers via email, telephone and Live Chat
• Troubleshooting with site issues and issues with placing orders
• Providing excellent customer service to national and international base clientele
• Handling and processing credit card transactions with sensitive information.