Lakisha Quince
North Little Rock,AR
Summary
Dynamic Assistant General Manager with proven expertise in staff training, customer service excellence, and health and safety compliance. Committed to optimizing operations and enhancing team performance for improved service delivery. Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Gus's World Famous Fried Chicken
Little Rock, AR
08.2022 - Current
- Trained and supervised staff on customer service best practices, resulting in improved service quality.
- Coordinated staff schedules to maximize coverage during peak hours, ensuring efficient operations.
- Resolved customer complaints, maintaining high satisfaction levels throughout operations.
- Provided training and guidance to staff on procedures and policies, fostering a knowledgeable team.
- Implemented health and safety protocols in food preparation areas to ensure compliance.
- Performed administrative tasks such as filing paperwork, preparing documents.
Kitchen Supervisor
Shotgun Dan's Pizza
Little Rock, Arkansas
11.2018 - 08.2022
- Trained workers in food preparation, money handling, and cleaning roles to enhance restaurant operations.
- Collaborated with front-of-house staff to ensure seamless service during peak hours.
- Delegated tasks among staff members to maintain a clean working environment.
- Monitored inventory levels of ingredients, supplies, and equipment for optimal operations.
- Implemented strategies to improve kitchen efficiency while minimizing waste.
Machine Operator
Kimberly-Clark
Little Rock, Arkansas
01.2017 - 11.2018
- Performed periodic maintenance on machines to ensure optimal performance and minimize downtime.
- Monitored production line for pile-ups and jams to maintain efficiency.
- Recorded production data, including quantities produced and materials used, to ensure accurate reporting and traceability.
- Documented critical metrics in database related to pressure, temperature, and flow to support timely repairs and operational efficiency.
- Collaborated with departments to ensure successful project completion.
- Ensured smooth workflow and effective communication through team collaboration.
Production Line Worker
Maybelline
Little Rock, Arkansas
05.2017 - 10.2018
- Operated production machinery for efficient assembly of cosmetics.
- Monitored product quality to ensure adherence to company standards.
- Optimized workflow on production line through effective collaboration with team members.
- Trained new employees on operational procedures and safety protocols.
- Maintained clean work areas to uphold a safe working environment.
Home Health Aide
Carelink Health Care Services
North Little Rock, Arkansas
06.2015 - 05.2017
- Monitored client health and promptly reported changes to nursing staff.
- Assisted clients with daily living activities and personal care routines.
- Ensured clean, safe environments for clients, contributing to their overall health and comfort.
- Delivered companionship and emotional support, fostering improved well-being and reducing feelings of isolation.
- Arranged transportation for clients to medical appointments and social activities, promoting their access to necessary services and social engagement.
- Documented client progress and care in electronic health records.
Assistant Manager
U.S Pizza Co
Maumelle, Arkansas
08.2008 - 05.2015
- Coordinated training sessions for new team members, fostering skill development and team cohesion.
- Oversaw customer service initiatives, resulting in increased guest satisfaction and positive feedback.
- Assisted in managing daily operations and staff scheduling, streamlining processes to better support team performance.
- Managed cash handling procedures and ensured accuracy in daily financial reporting.
- Implemented inventory control processes to optimize supply management.
- Monitored employee attendance records and maintained payroll information effectively.
Education
CNA - Nursing Assistant Traning Program
Arkansas Career Traning of The Ozarks
Cabot, AR02-2015
Certificate of Leadership And Professional Development - Professional Development And Corporate Training
Dale Carnegie Traning Program
Little Rock, AR06-2008
High School Diploma -
NLR High
North Little Rock, AR05-1999
Skills
- Staff training
- Customer service
- Food safety management
- Inventory management
- Scheduling optimization
- Operations management
- Process improvement
- Staff scheduling
Affiliations
- Volunteer at the Salvation Army on Saturdays Serving meals
Timeline
Assistant General Manager
Gus's World Famous Fried Chicken
08.2022 - Current
Kitchen Supervisor
Shotgun Dan's Pizza
11.2018 - 08.2022
Production Line Worker
Maybelline
05.2017 - 10.2018
Machine Operator
Kimberly-Clark
01.2017 - 11.2018
Home Health Aide
Carelink Health Care Services
06.2015 - 05.2017
Assistant Manager
U.S Pizza Co
08.2008 - 05.2015
CNA - Nursing Assistant Traning Program
Arkansas Career Traning of The Ozarks
Certificate of Leadership And Professional Development - Professional Development And Corporate Training
Dale Carnegie Traning Program
High School Diploma -
NLR High