Lakisha Tatum
Greensboro,NC
Summary
Detail-oriented administrative professional with extensive experience supporting daily office operations, coordinating schedules, managing confidential records, and providing exceptional front desk service. Proven ability to communicate with compassion, maintain discretion, and support community-focused organizations. Skilled in event coordination, volunteer support, and creating welcoming environments. Seeking to contribute strong organizational and interpersonal skills in a church or ministry setting.
Overview
18
18
years of professional experience
Work History
Branch Coordinator
CenterWell Home Health
Greensboro, NC
01.2025 - Current
- Manage high-volume office documentation ensuring accuracy and timely processing
- Coordinate communication between staff, leadership, and partners
- Track pending records to improve workflow efficiency
- Handle mail and maintain organized filing systems
- Monitor and order office supplies
Patient Services Coordinator
CenterWell Home Health
Greensboro, NC
02.2023 - 01.2025
- Coordinated staff scheduling and managed calendars to optimize resource allocation
- Maintained accurate records and distributed updates to support informed decision-making
- Communicated professionally with staff and clients
- Ensured timely documentation and follow-up to enhance patient care continuity
Customer Experience Associate IV / Trainer
Conduent Connect
Remote
09.2020 - 02.2023
- Delivered high-volume customer support, enhancing customer satisfaction through professionalism and empathy
- Facilitated training for new employees on procedures and systems, ensuring a smooth onboarding experience
- Resolved complex issues while protecting confidentiality
- Streamlined documentation processes across multiple systems for improved accessibility
Clerical Assistant
Guilford Technical Community College
Greensboro, NC
11.2007 - 08.2020
- Maintained confidential records and performed data entry
- Coordinated interdepartmental communication, facilitating smooth information flow
- Organized filing systems and office operations, enhancing accessibility and efficiency
- Welcomed visitors as front desk representative, ensuring positive first impressions
President
Hunter Elementary School Parent Organization
Greensboro, NC
08.2017 - 06.2020
- Founded and led the school's first parent organization
- Coordinated meetings, events, and fundraising efforts to enhance community engagement
- Recruited and supported volunteers, fostering a collaborative environment
- Created promotional materials and maintained records to ensure effective communication and organization
Education
Master of Business Administration (MBA) -
Grand Canyon University
Phoenix, AZMaster of Science in Leadership (MSL) -
Grand Canyon University
Phoenix, AZBachelor of Science - Non-Profit Management
Guilford College
Greensboro, NCSkills
- Office Administration & Clerical Support
- Calendar & Event Coordination
- Front Desk & Hospitality Services
- Volunteer & Staff Support
- Confidential Record Management
- Professional Communication
- Data Entry & Documentation
- Microsoft Office (Word, Excel, Outlook, Teams)
- Scheduling Systems & CRM Software
- Office Supply & Inventory Management
Community Leadership Experience
President, Hunter Elementary School Parent Organization, Greensboro, NC, 08/01/17, 06/01/20, Founded and led the school's first parent organization, Coordinated meetings, events, and fundraising, Recruited and supported volunteers, Created promotional materials and maintained records
Core Administrative Skills
- Office Administration & Clerical Support
- Calendar & Event Coordination
- Front Desk & Hospitality Services
- Volunteer & Staff Support
- Confidential Record Management
- Professional Communication
- Data Entry & Documentation
- Microsoft Office (Word, Excel, Outlook, Teams)
- Scheduling Systems & CRM Software
- Office Supply & Inventory Management
Timeline
Branch Coordinator
CenterWell Home Health
01.2025 - Current
Patient Services Coordinator
CenterWell Home Health
02.2023 - 01.2025
Customer Experience Associate IV / Trainer
Conduent Connect
09.2020 - 02.2023
President
Hunter Elementary School Parent Organization
08.2017 - 06.2020
Clerical Assistant
Guilford Technical Community College
11.2007 - 08.2020
Master of Business Administration (MBA) -
Grand Canyon University
Master of Science in Leadership (MSL) -
Grand Canyon University
Bachelor of Science - Non-Profit Management
Guilford College