Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakisha Taylor

Windsor Mill,MD

Summary

Seasoned Transit Bus Operator and Correctional Officer with a proven track record in maintaining safety and efficiency under challenging conditions. Excelled in defensive driving and inclement weather navigation, significantly reducing delays for WMATA. Demonstrated exceptional interpersonal skills, building rapport with passengers and effectively managing inmate behavior. Skilled in safe driving and accident reporting, showcasing a commitment to operational excellence and passenger satisfaction.

Overview

20
20
years of professional experience

Work History

Transit Bus Operator

WMATA
01.2019 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Transported customers to and from destinations.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Followed all relevant schedules for routes and arrivals.
  • Aided passengers with disabilities or special needs.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.

Transit Bus Operator

WMATA
08.2013 - 07.2015
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Followed company policies and procedures and maintained compliance with standards.
  • Assisted passengers with inquiries and requests during trips.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Aided passengers with disabilities or special needs.

Mail Carrier

USPS
01.2013 - 08.2013
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Handled mail and packages with care to prevent damage during delivery.

Transit Bus Operator

MTA
01.2007 - 10.2011
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Followed company policies and procedures and maintained compliance with standards.
  • Followed all relevant schedules for routes and arrivals.
  • Assisted passengers with inquiries and requests during trips.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.

Correctional Officer

Baltimore City Detention Center
04.2004 - 10.2006
  • Conducted routine and emergency head counts.
  • Booked new inmates into facility and processed inmates for release.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Observed behavior of residents individually and in groups.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Enforced rules and regulations to maintain order among inmates.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Supervised inmates during meals, recreation and other activities.

Education

High School Diploma -

Harbor City Learning Center
Baltimore, MD
08.1998

Skills

  • Inclement weather driving
  • Defensive Driving
  • Accident reporting
  • Safe Driving
  • Passenger Assistance
  • Vehicle Inspection
  • Route Navigation
  • Passenger transportation

Timeline

Transit Bus Operator

WMATA
01.2019 - Current

Transit Bus Operator

WMATA
08.2013 - 07.2015

Mail Carrier

USPS
01.2013 - 08.2013

Transit Bus Operator

MTA
01.2007 - 10.2011

Correctional Officer

Baltimore City Detention Center
04.2004 - 10.2006

High School Diploma -

Harbor City Learning Center

Similar Profiles

CREATE PROFILE
Lakisha Taylor