Lakisha Washington
Customer service
St Louis,MO
Overview
16
16
years of professional experience
Work History
Delivery Specialist
Factory Motor Parts Company
St Louis, MO
12.2023 - Current
- Managed daily delivery operations to ensure timely and accurate deliveries of goods.
- Organized routes for drivers, assigned tasks, and monitored performance in order to optimize efficiency.
- Coordinated with vendors and customers to ensure smooth delivery processes.
- Ensured compliance with applicable laws and regulations related to transportation and logistics.
- Assisted in the preparation of shipping documents such as bills of lading, packing lists, customs forms.
- Monitored inventory levels and reordered supplies when needed.
- Inspected vehicles prior to loading and unloading cargo to verify safety standards were met.
- Resolved customer complaints regarding delivery issues or discrepancies in a timely manner.
- Provided training on proper handling procedures for new employees in the department.
Delivery Driver
Amazon
St Louis, MO
01.2021 - 05.2023
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Receptionist
Wellbridge Athletic Club and Spa
St Louis, MO
08.2020 - 01.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Assistant Manager
Family Dollar
St Louis, MO
05.2020 - 12.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Customer Service Representative
United Healthcare
St Louis, MO
07.2014 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Property Manager
Lexington Management
Belleville , IL
04.2011 - 07.2013
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Assistant Manager
Sunswept Apartments
St Louis, MO
03.2008 - 09.2011
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Education
High School Diploma -
Webster Groves High School
St Louis, MO05-1996
Skills
- Customer Rapport
- Safety Protocols and Procedures
- Effective Communication
- Delivery Schedules
- Report preparation
- Complaint resolution
- Key holder experience
- POS systems expert
- Recordkeeping strengths
- Creative problem solving
Timeline
Delivery Specialist
Factory Motor Parts Company
12.2023 - Current
Delivery Driver
Amazon
01.2021 - 05.2023
Receptionist
Wellbridge Athletic Club and Spa
08.2020 - 01.2021
Assistant Manager
Family Dollar
05.2020 - 12.2020
Customer Service Representative
United Healthcare
07.2014 - 08.2019
Property Manager
Lexington Management
04.2011 - 07.2013
Assistant Manager
Sunswept Apartments
03.2008 - 09.2011
High School Diploma -
Webster Groves High School