Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Hobbies and Interests
Timeline
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Liam MCKEON

North Olmsted,Ohio

Summary

Highly motivated individual with a demonstrated track record of success in various roles within the restaurant, customer service, security, and auto industries. Excelled as a Delivery Specialist at Mercedes Benz of North Olmsted, where I educated clients on vehicle features, managed client accounts, and maintained strong relationships through personalized service. Adept at collaborating across departments to ensure seamless transactions and exceed client expectations. Known for creating welcoming atmospheres and delivering hassle-free experiences. Other roles include providing exceptional customer service for Progressive Insurance, facilitating test administration for the American Board of Radiology, maintaining cleanliness and hygiene standards as a Dishwasher, and executing food deliveries. Skilled in problem-solving, organization, and delivering outstanding service in fast-paced environments. Possess a strong work ethic, attention to detail, and quick learning ability. Primarily enjoy working directly with clients and building lasting relationships. While customer service has always been my strong suit, I am always looking to improve. Opportunities for growth and experience are a fundamental part of my motivation. With enough time and training, I believe I can be an integral part of any team. Committed to continuous improvement and ready to contribute my skills and dedication to a full-time position.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Delivery Specialist

Mercedes Benz of North Olmsted
North Olmsted , Ohio
2023.10 - Current
  • Educated clients on vehicle features and functionality, ensuring a comprehensive understanding of their new vehicles
  • Created and managed client accounts for mobile applications corresponding to their vehicles, enhancing convenience and accessibility
  • Maintained strong client relationships by delivering personalized service and exceeding expectations throughout the car buying process
  • Assisted porters in managing inventory within the dealership and lot, optimizing organization and efficiency
  • Participated in vehicle detailing and reconditioning to maintain high standards of presentation and quality
  • Collaborated with sales, service, and finance departments to coordinate seamless transactions and fulfill client needs
  • Conducted direct vehicle deliveries to clients' homes, ensuring a convenient and hassle-free experience
  • Facilitated completion of purchase paperwork, ensuring accuracy and compliance with dealership and legal requirements
  • Cultivated a welcoming atmosphere for clients, fostering trust and loyalty through attentive service and professionalism.

Security Officer Supervisor

Valley Wide Security
Tucson , AZ
2022.07 - 2023.02
  • Compiled regular reports regarding security operations including staffing levels, incident summaries.
  • Developed and implemented training programs for security officers on safety protocols and emergency response procedures.
  • Conducted investigations into alleged violations of security regulations or procedures.
  • Investigated any reported criminal activity occurring within the facility or grounds.
  • Reviewed incident reports prepared by Security Officers before submitting them for approval.
  • Analyzed data from various sources in order to identify potential security breaches.
  • Ensured proper implementation of all access control systems including CCTV monitoring equipment.
  • Provided direction and guidance to staff in the performance of their duties.
  • Implemented corrective measures when necessary based on investigation results.
  • Responded promptly to emergency situations and coordinated with law enforcement agencies as needed.

Test Proctor

American Board of Radiology
2022.07 - 2022.08
  • Facilitated the smooth administration of examinations, ensuring strict adherence to protocols and guidelines
  • Maintained a calm and organized testing environment, effectively managing time constraints and test-related queries
  • Received positive feedback from examinees for providing a professional and supportive atmosphere.
  • Monitored student behavior throughout the duration of tests.
  • Conducted pre-exam briefings for test takers about expectations for their behavior during the exam period.
  • Assisted with troubleshooting technical issues related to computer-based testing.

Customer Service Representative

Afni inc. Progressive Insurance Project
2021.09 - 2022.04
  • Provided exceptional customer service to policyholders of Progressive Insurance, demonstrating an in-depth knowledge of policy details and coverages.

DoorDash Driver

2021.02 - 2021.12
  • Successfully executed food deliveries with a strong emphasis on timeliness, accuracy, and customer satisfaction
  • Demonstrated exceptional organizational skills to manage multiple orders simultaneously
  • Received commendations from customers for friendly and professional service.

Dishwasher

Fat Head's Brewery
2020.01 - 2020.09
  • Demonstrated exceptional efficiency and attention to detail in maintaining cleanliness and hygiene standards for dishware, utensils, and kitchen equipment
  • Actively supported the kitchen team by promptly washing and organizing dishes, contributing to a smooth workflow and ensuring timely service
  • Consistently maintained a clean and organized work area, adhering to food safety regulations and promoting a safe environment.

Education

Diploma -

St. Ignatius High School
Cleveland, OH

Skills

  • Customer Service
  • Writing
  • Excel
  • Supervising
  • Leadership
  • CRM
  • Conflict Management
  • Effective Communication
  • Customer rapport
  • Professional Appearance
  • Service Calls
  • Customer Retention

Certification

  • AMG Specialist Mercedes Benz, 11/2023, Certification grants the ability to educate clients on the many features, functions, and specifications of the performance models of Mercedes Benz.
  • Arizona Guard Certification, 07/2022, Certification grants the holder ability to accept security contracts in the state of Arizona. This requires an intimate knowledge of laws and liabilities according to the ADPS.

Volunteer Experience

  • West Side Catholic Center, 3135 Lorain Ave Cleveland, OH 44113, 05/2020 - 09/2021, Prepared and served food for the homeless population in Cleveland., Maintained grounds to ensure sanitary and welcoming environment., Managed incoming donations and oversaw distribution.
  • Urban Community School, 4909 Lorain Ave Cleveland, OH 44102, 01/2018 - 05/2018, Participated in an afterschool homework program for elementary school students who were struggling with academic performance.

References

  • Steve Seyler, Inventory Manager Mercedes Benz, Mercedes Benz, 4406696187
  • Brian Back, Owner of BackAttack Snacks, BackAttack Snacks, 9376717896
  • Tyler Fehn, Reconditioning Dept. Manager Mercedes Benz, 4408644014
  • Michael Hornak, Personal Trainer, 9043296346

Hobbies and Interests

In my free time I am an avid hiker, musician, and weightlifter. I believe spending time outdoors is essential for mental health and refreshing your perspectives. I play guitar and mix tracks recreationally though I did have a brief association with a recording studio in Tucson. I also believe challenging yourself physically is essential for health and well-being. I developed an affinity for weight lifting while undergoing a rigorous strength and conditioning program for Rugby at St. Ignatius. I have since shifted my goals and aspirations in that arena but the passion remains nonetheless.

Timeline

Delivery Specialist

Mercedes Benz of North Olmsted
2023.10 - Current

Security Officer Supervisor

Valley Wide Security
2022.07 - 2023.02

Test Proctor

American Board of Radiology
2022.07 - 2022.08

Customer Service Representative

Afni inc. Progressive Insurance Project
2021.09 - 2022.04

DoorDash Driver

2021.02 - 2021.12

Dishwasher

Fat Head's Brewery
2020.01 - 2020.09

Diploma -

St. Ignatius High School
  • AMG Specialist Mercedes Benz, 11/2023, Certification grants the ability to educate clients on the many features, functions, and specifications of the performance models of Mercedes Benz.
  • Arizona Guard Certification, 07/2022, Certification grants the holder ability to accept security contracts in the state of Arizona. This requires an intimate knowledge of laws and liabilities according to the ADPS.
Liam MCKEON