Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
Remote
13
years of professional experience
Dedicated Customer Service Representative with proven skills in problem-solving, active listening, and critical thinking. Committed to enhancing customer satisfaction through effective communication and process improvements.
Work History
Customer Service Representative
12 Years 10 Months
Cigna | 08.2013 - 06.2026
Resolved customer inquiries through effective communication and problem-solving strategies.
Coordinated with internal teams to ensure timely resolution of complex customer issues.
Trained new staff on customer service protocols and best practices for improved efficiency.
Implemented process improvements that enhanced customer satisfaction and streamlined operations.