Work Preference
Professional Summary
Overview
Work History
Education
Skills
Timeline
Open To Work

Lakisha Williams

Cigna
Kingsland,GA

Work Preference

Job Search Status:

Open to work

Desired start date:

Immediately

Desired Job Title

Customer Service Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

Remote
13
years of professional experience

Dedicated Customer Service Representative with proven skills in problem-solving, active listening, and critical thinking. Committed to enhancing customer satisfaction through effective communication and process improvements.

Work History

Customer Service Representative

12 Years 10 Months
Cigna | 08.2013 - 06.2026
  • Resolved customer inquiries through effective communication and problem-solving strategies.
  • Coordinated with internal teams to ensure timely resolution of complex customer issues.
  • Trained new staff on customer service protocols and best practices for improved efficiency.
  • Implemented process improvements that enhanced customer satisfaction and streamlined operations.

Education

High School Diploma

Charlton County High | Folkston, GA | 05.1995

Skills

Customer service
Active listening
Critical thinking
Data entry

Timeline

Customer Service Representative

Cigna
08.2013 - 06.2026Read More

Charlton County High

High School Diploma
Read More
Lakisha Williams