LaKita Evans
Spring,TX
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction. Skilled in complaint handling and problem resolution, adept at managing high call volumes efficiently. Demonstrates exceptional Microsoft Office proficiency and empathetic customer relations, significantly improving loyalty and repeat business. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Successful with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
7
7
years of professional experience
Work History
Customer Care Representative- Remote
SafeRide Health
12.2022 - 02.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive
- relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Schedule Medical rides for members with Medicaid or Medicare.
Customer Service Representative - Remote
Alorica
11.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
All Around Wellness LLC
Office Management
03.2017 - 08.2021
- Collaborated with other skilled laborers on complex tasks, resulting in efficient problem-solving and timely project progression.
- Increased productivity by effectively operating various power tools and heavy machinery for diverse tasks.
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Maintained accurate inventory records by conducting regular stock checks and reporting discrepancies to management for prompt resolution.
- Improved communication between team members by actively participating in daily meetings, discussing project updates, concerns, or suggestions for improvement.
- Identified potential issues early on through regular inspections of worksites, allowing management to address problems swiftly before they escalated further.
- Assisted in the successful completion of construction projects through diligent attention to detail, ensuring all components met quality standards.
Education
High School Diploma -
Booker T Washington High School
Houston, TX06.1996
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Complaint Handling
- Problem Resolution
- Payment Processing
- Customer Relations
- First Call resolution
- Network
- Online Virtual- Chat
- Microsoft Office
- Data Input
Affiliations
- Non Profit Organization - Feeding The Less Fortunate
- Meals on Wheels - Feeding The Elderly
Timeline
Customer Care Representative- Remote
SafeRide Health
12.2022 - 02.2024
Customer Service Representative - Remote
Alorica
11.2021 - 12.2022
All Around Wellness LLC
Office Management
03.2017 - 08.2021
High School Diploma -
Booker T Washington High School