Lakita Maxey
Milwaukee,WI
Summary
Dedicated and experienced professional adept at assessing individuals' social, clinical, and criminal situations to determine needs and develop effective intervention plans. Skilled in building collaborative relationships with community service providers and ensuring strict confidentiality while managing sensitive information. Proficient in conducting client meetings, preparing detailed reports, and maintaining accurate records to support program outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IRIS Consultant
Molina healthcare
Milwaukee, WI
08.2023 - Current
- Conduct a minimum of four quarterly meetings with IRIS participants, providing personalized support and guidance
- Facilitate program orientation for new participants, discussing their rights, responsibilities, and program details
- Verify legal documents and complete all related paperwork accurately and in a timely manner
- Engage participants in discussions about their lives, goals, relationships, and connections with community stakeholders
- Assist participants in identifying personal outcomes and monitor progress to ensure ongoing achievement
- Maintain ethical standards and met requirements set by the Wisconsin Department of Health Services (DHS)
- Document all orientation and planning activities within the IRIS data system (WISITs)
- Research community resources
- Document progress and changes within participant plans
- Educate participants as a liaison on budget management, including reading and interpreting monthly budget reports, billing, seeking support brokers, and mitigating potential conflicts of interest
- Uphold HIPAA compliance when discussing sensitive participant information, including budget, health, and safety issues.
- Collaborate with other IRIS Consultant Agency staff to ensure successful plan implementation and participant support
Sales Associate
Pandora
Glendale, WI
05.2021 - Current
- Greet and engaged every client fostering a positive shopping experience
- Utilize Pandora's specialized selling model (SPARK) and comprehensive product knowledge to exceed sales goals consistently
- Introduce shoppers to various product categories, maximizing sales opportunities.
- Maintain vigilant awareness of shoppers to ensure exceptional service delivery
- Complete Pandora product knowledge training to enhance sales proficiency and capitalize on driving sales opportunities
- Demonstrate personal accountability in achieving and surpassing sales targets and key performance indicators (KPIs)
- Cultivate a loyal customer base through proactive customer engagement and relationship-building efforts
- Execute visual refreshes and maintained high cleaning standards to uphold the store's aesthetic
Professional Options Counselor
Milwaukee County Dept on Aging and Disabilities
Milwaukee, WI
09.2020 - 08.2023
- Communicated with clients, family members to gather social, functional, physical, and mental information for evaluation
- Made referrals to Publicly Funded Long Term Care and/or other community services
- Assisted with options counseling
- Developed action plans for long term care options
- Determined eligibility as a Long-Term Care Functional Screener by the State of Wisconsin
- Worked with public health agencies
- Discussed and assisted with Title 19, Medicaid, and Medicare applications
Sales Associate
Bath & Body Works
Menomonee Falls, WI
10.2019 - 03.2021
- Met selling goals/expectations during scheduled shifts
- Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail
- Complete replenishment activities that keep the store full and abundant
- Assisted with floor sets, window changes, visual presentations, signage placement
- Abide by Loss Prevention and safety messages in daily operations
Pretrial Case Manager
JusticePoint
Milwaukee, WI
01.2019 - 10.2020
- Assessed social, clinical, and criminal situations
- Developed knowledge and collaborative relationships with community service providers
- Met with clients to discuss their court conditions after release and discussed their needs and monitor participation in mental health and/or AODA treatment
- Prepared written detailed reports notifying all court official parties of the client’s status or providing recommendations for conditions of release
- Protected sensitive information and maintain confidentiality regarding client’s cases and those in written court documents
- Maintained accurate and verified records in the client database that document and support activity necessary to meet the program outcomes
Certified Nursing Assistant
Eastcastle place
Milwaukee, WI
03.2016 - 03.2019
- Provided attentive care to older adults, addressing their activities of daily living needs
- Performed healthcare tasks under the direction of registered nurses, including monitoring vital signs, administering medication, and documenting patient observations
- Maintained detailed records of client progress and reported changes in client condition
- Responded promptly to patient calls, assessing needs and providing necessary assistance or emotional support
- Managed administrative tasks such as scheduling appointments, arranging transportation, and maintaining confidential patient records
- Demonstrated strong problem-solving skills and adaptability in managing strict patient regimes and schedules
Care Manager
We Care Services, INC. (WCS)/My Choice Family Care
Glendale, WI
09.2017 - 01.2019
- Conducted client assessments to identify needs and determine eligibility for social services
- Utilized the Client Assessment and Planning System to determine client service eligibility level
- Coordinated the delivery of services to clients based on case management plans, in-home, residential, or assisted living care
- Modified case management plans and service delivery according to agency policy and priorities
- Provided supervisors with monthly case count reports
- Actively participated in multidisciplinary treatment team meetings
Education
Master of Science - Criminal Justice
UNIVERSTIY OF WISCONSIN-PLATTEVILLE
05.2021
Bachelor of Science - Criminal Justice
University of Wisconsin-Milwaukee
05.2017
Certification
- Notary Public
Timeline
IRIS Consultant
Molina healthcare
08.2023 - Current
Sales Associate
Pandora
05.2021 - Current
Professional Options Counselor
Milwaukee County Dept on Aging and Disabilities
09.2020 - 08.2023
Sales Associate
Bath & Body Works
10.2019 - 03.2021
Pretrial Case Manager
JusticePoint
01.2019 - 10.2020
Care Manager
We Care Services, INC. (WCS)/My Choice Family Care
09.2017 - 01.2019
Certified Nursing Assistant
Eastcastle place
03.2016 - 03.2019
Master of Science - Criminal Justice
UNIVERSTIY OF WISCONSIN-PLATTEVILLE
Bachelor of Science - Criminal Justice
University of Wisconsin-Milwaukee