Lakiva Blakeney-Nwogu
Concord,NC
Summary
Recent Communication graduate with a strong foundation in media relations, public speaking, and digital communication. Proven ability to create engaging content and manage social media platforms. I am seeking a position to leverage my skills in a dynamic and growth-oriented organization. organization.
Overview
7
7
years of professional experience
Work History
Financial Crimes Analyst-II
Truist Bank
04.2024 - Current
- Utilize banking systems to investigate and research all transactional information to ensure that Financial Crimes requirements are met
- Efficiently and effectively resolve cases or alerts with awareness of all timelines as directed relative to the Financial Crimes function.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Podcast Host
One of One Entertainment
03.2020 - Current
- Developed and maintained strong relationships with guests for compelling interviews and conversations.
- Managed social media accounts to promote new episodes and engage with the podcast community effectively.
- Improved audience retention by consistently delivering informative, entertaining, and thought-provoking content.
Wealth Solutions Specialist
Truist Bank
08.2023 - 04.2024
- Entered and maintained detailed, accurate documentation for each client interaction, including the final resolution, within CRM/Salesforce.com
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
Fraud Analyst-1
Truist Bank
10.2022 - 06.2023
- Analyzed banking systems to investigate and research all transactional information, ensuring compliance with financial crime requirements
- Made well-supported decisions using critical thinking skills relevant to the type of alert
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Account Specialist
Progressive Insurance
05.2021 - 04.2022
- Encouraged customers to consider additional insurance products to help protect their assets
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
Account Specialist
Duke Energy
12.2019 - 04.2021
- Represented Duke Energy as an excellent ambassador by listening to customers, anticipating their needs, and offering solutions
- Handled customer inquiries from residential, commercial, and governmental clients through various communication channels
- Managed time accurately and efficiently, adhering to company quality standards.
Front End Supervisor
Home Depot
12.2017 - 05.2019
- Interviewed and onboarded new employees, mentored cashiers, and conducted performance reviews for all cashiers and lot associates
- Trained, coached, and developed cashiers to ensure customers receive outstanding and prompt checkout service at the registers
- Four of my direct reports were promoted to leadership positions based on the training they received under my supervision.
Education
Bachelor of Science (B.S.) - Communication
University of Phoenix
Phoenix, AZ06.2024
Skills
- Superb Communication
- Business Data Analytics
- Leader and Mentor
- Process Improvement
- Problem Resolution
- Root Cause Analysis
- Salesforce
- Tableau
- MS 365
- Problem-Solving
- Confident Public Speaking
- Strong Interviewing
- Script Development
- Written Communication
- Interpersonal Communication
Awards
Dean's List
Extracurricular Activities
National Honor Society (NHS)
Timeline
Financial Crimes Analyst-II
Truist Bank
04.2024 - Current
Wealth Solutions Specialist
Truist Bank
08.2023 - 04.2024
Fraud Analyst-1
Truist Bank
10.2022 - 06.2023
Account Specialist
Progressive Insurance
05.2021 - 04.2022
Podcast Host
One of One Entertainment
03.2020 - Current
Account Specialist
Duke Energy
12.2019 - 04.2021
Front End Supervisor
Home Depot
12.2017 - 05.2019
Bachelor of Science (B.S.) - Communication
University of Phoenix
Similar Profiles
Orinthia (O.J.) BeaversOrinthia (O.J.) Beavers
Senior Mortgage Underwriter at Truist Bank (formerly SunTrust Bank)Senior Mortgage Underwriter at Truist Bank (formerly SunTrust Bank)
ERIC ISAIAH BOATENGERIC ISAIAH BOATENG
Relationship Banker at Truist BankRelationship Banker at Truist Bank
Tiaranee Williams-KelleyTiaranee Williams-Kelley
Business Client Care Servicing Specialist I at Truist BankBusiness Client Care Servicing Specialist I at Truist Bank
Leighton WiseLeighton Wise
Digital Product Manager at Truist BankDigital Product Manager at Truist Bank
Michael SwiatekMichael Swiatek
Production and Installation Manager at American Welding / American Scale CompanyProduction and Installation Manager at American Welding / American Scale Company