Lakiya Colbert
Salisbury,MD
Summary
Skilled professional with a strong work ethic and expertise in hospitality and patient care. Proven ability to engage guests and patients, ensuring their needs are met with compassion and efficiency.
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in [Desired Position] role.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Server
Common Wealth Senior Living
Salisbury,MD
03.2024 - 09.2024
- Provided exceptional customer service to enhance dining experience for residents.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Assisted in maintaining cleanliness and organization of dining areas.
- Adapted quickly to changing menu items and dietary requirements.
- Supported team members during peak service hours to improve efficiency.
- Engaged residents in conversation to foster a welcoming atmosphere.
- Followed safety and sanitation protocols to uphold health standards.
- Managed inventory of dining supplies, ensuring availability for service needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Patient Care Taker
Jerry Praying Hands
Salisbury,MD
01.2023 - 11.2023
- Provided compassionate care and assistance to patients with daily living activities.
- Monitored patient health conditions and reported changes to healthcare professionals.
- Assisted in implementing personalized care plans to meet individual patient needs.
- Maintained cleanliness and safety of patient environments in compliance with health standards.
- Supported family members by providing updates on patient status and care routines.
- Developed strong relationships with patients, fostering trust and comfort during recovery processes.
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
- Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
- Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
- Assisted patients with daily living activities for improved quality of life and increased independence.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
Education
High School Diploma -
Wicomico High School
Salisbury,MD06-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Customer service
Timeline
Server
Common Wealth Senior Living
03.2024 - 09.2024
Patient Care Taker
Jerry Praying Hands
01.2023 - 11.2023
High School Diploma -
Wicomico High School