Lakiya Nichols
Durham,NC
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Hunters Chase
Greensboro, North Carolina
05.2024 - 10.2024
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Administrative Assistant
The city of Durham
Durham
10.2022 - 05.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Created travel arrangements for senior managers according to their requirements.
Bus Monitor
Mount Zion Baptist Church
Durham, NC
12.2020 - 09.2022
- Monitored bus routes to ensure safe and timely transportation of passengers.
- Inspected buses for cleanliness, safety hazards, and operational condition before each shift.
- Enforced safety regulations by reminding passengers to remain seated and keep noise levels down.
Customer Service Representative Team Lead
Exxon Mobil
Durham,NC , NC
11.2019 - 11.2020
- Developed customer service strategies to improve customer satisfaction ratings.
- Conducted regular one-on-one meetings with staff members to discuss individual performance goals.
- Resolved escalated customer complaints in a timely manner.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
- Analyzed customer feedback surveys to identify areas for improvement within the team.
Cashier
Food Lion
Durham, NC
09.2017 - 10.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Southern School Of Energy And Sustainabi
Durham, NC01-2017
Some College (No Degree) -
Durham Technical Community College
Durham, NCSkills
- Information Security
- Clerical Support
- Bookkeeping
- Memo preparation
- Scheduling
- Office Administration
- Spreadsheet Management
- Expense Reporting
- Appointment Scheduling
- Application management
- Property tour coordination
- Resident assistance
- Fair housing policies
- Sales techniques
- Property inspections
Timeline
Leasing Consultant
Hunters Chase
05.2024 - 10.2024
Administrative Assistant
The city of Durham
10.2022 - 05.2024
Bus Monitor
Mount Zion Baptist Church
12.2020 - 09.2022
Customer Service Representative Team Lead
Exxon Mobil
11.2019 - 11.2020
Cashier
Food Lion
09.2017 - 10.2019
High School Diploma -
Southern School Of Energy And Sustainabi
Some College (No Degree) -
Durham Technical Community College