La’Krystal Williams
Walgreens
Pembroke Pines,FL
5
years of professional experience
Dynamic and detail-oriented Certified Pharmacy Technician with proven problem-solving skills at Walgreens. Excelled in resolving customer issues and optimizing workflows, ensuring accurate prescription filling and exceptional service. Cultivated strong relationships with patients and healthcare providers, enhancing satisfaction and trust in pharmacy services. Committed to confidentiality and HIPAA compliance.
Work History
Pharmacy Technician
1 Year 11 Months- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Check inventory for the medication to keep accurate records and make sure we have it in stock.
- Calculated dosage, filled prescriptions, and check status of prescriptions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients over the phone.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Online Personal Shopper
2 Years 3 Months- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma - Biology
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Prescription filling
Resolving customer issues
Customer service
Certified pharmacy technician (cpht)
Answering customer questions
Timeline
Pharmacy Technician
Walgreens
09.2024 - CurrentRead More
Online Personal Shopper
Walmart
12.2021 - 03.2024Read More
Charles W. Flanagan High School
High School Diploma from Biology
Read More