Lakwanta Isaac
Minden
Summary
Detail-oriented and experienced Medical Assistant with 11 years of experience in patient care, customer service, and administrative roles. Proficient in medical terminology, medication administration, and electronic health record systems. Possess certifications in Medical Assisting, BLS, CPR, and CCMA. Skilled in managing high-volume phone calls, scheduling appointments, and maintaining accurate records. Committed to providing exceptional customer service and ensuring compliance with HIPAA regulations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Assistant
Willis-Knighton Health System
Bossier City, LA
12.2019 - Current
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Coordinated referrals to specialists or other healthcare providers based on physician recommendations
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
- Contributed to a positive work environment through effective communication with colleagues
- Aided in training new medical assistants on office protocols and clinical procedures
- Closely monitored inventory levels of vaccines or medications requiring special storage conditions
- Responded quickly during emergencies or urgent situations within the clinic setting
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
- Safely disposed of biohazardous waste materials according to established protocols
- Managed multiple tasks simultaneously while maintaining attention to detail and accuracy
- Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations
- Maintained up-to-date knowledge of medical terminology, procedures, medications, and healthcare regulations
- Increased clinic efficiency by implementing streamlined appointment scheduling system resulting in reduced wait times for patients
Casino Cashier
Accel
Minden, LA
08.2025 - 03.2026
- Processed cash and chips accurately during high-volume gaming hours.
- Ensured compliance with gaming regulations and company policies during transactions.
- Maintained accurate records of financial transactions and reconciled discrepancies daily.
- Collaborated with security personnel to identify and address suspicious activities promptly.
- Quickly and accurately counted drawers at start and end of each shift.
- Handled large sums of money responsibly while executing transactions quickly without compromising accuracy.
- Contributed to a positive gaming environment by providing friendly, professional service to all casino guests.
- Collaborated with other team members to ensure smooth operations during high-volume periods.
- Established trust with coworkers and supervisors through consistent adherence to company policies and ethical practices.
- Paid winnings and collected losing bets as established by rules and procedures of each specific game.
- Utilized advanced problem-solving skills when addressing complex customer inquiries or troubleshooting technical issues with equipment.
- Assisted in maintaining accurate inventory of casino chips and cash, ensuring optimal security levels.
- Promoted a safe working environment by promptly reporting any observed safety hazards or potential security breaches to management.
- Demonstrated flexibility by adapting quickly to changes in shift assignments or job duties as needed.
- Maintained compliance with all applicable laws, rules, and regulations pertaining to casino cashier operations.
- Enhanced customer satisfaction by accurately and efficiently processing cash transactions.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Handled money, ticket and chips exchanges for customers.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Oversaw casino floor activity to foster efficient service and maintain guest safety.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
Hotel Front Desk Clerk
Holiday Inn Express and Suites
Minden, LA
12.2023 - 11.2024
- Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
- Managed high volume of incoming calls, addressing guest inquiries and resolving issues promptly
- Maintained accurate records of room availability, reservations, and guest accounts using hotel management software
- Provided exceptional customer service by anticipating needs and proactively offering assistance to enhance the guest experience
- Handled cash transactions accurately and efficiently, balancing cash drawer at the end of each shift
- Maintained knowledge of hotel amenities, services, hours of operation, and local area information to provide accurate information to guests upon request
Medical Assistant
Women's clinic
Minden, LA
01.2014 - 12.2019
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Coordinated referrals to specialists or other healthcare providers based on physician recommendations
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Contributed to a positive work environment through effective communication with colleagues
- Aided in training new medical assistants on office protocols and clinical procedures
- Assisted with administrative tasks such as filing documents or processing paperwork
- Responded quickly during emergencies or urgent situations within the clinic setting
- Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
Customer Service Manager
Walmart
Minden, LA
05.2000 - 09.2014
- Managed a team of XX customer service representatives, providing guidance and support to ensure high-quality customer interactions
- Implemented new customer service strategies resulting in an XX% increase in overall customer satisfaction ratings
- Developed and delivered comprehensive training programs for new hires, resulting in a XX% reduction in onboarding time
- Analyzed customer feedback data to identify trends and areas for improvement, leading to the implementation of targeted solutions that increased customer retention by XX%
- Created and maintained standard operating procedures (SOPs) for the customer service department, ensuring consistent delivery of exceptional service
- Monitored key performance indicators (KPIs) such as average response time, first call resolution rate, and customer satisfaction scores to drive continuous improvement efforts
- Led weekly team meetings to communicate updates, share best practices, and foster a positive work environment focused on delivering outstanding customer experiences
- Conducted regular performance evaluations for team members, providing constructive feedback and identifying opportunities for growth and development
- Utilized CRM software to track interactions with customers, ensuring accurate documentation of inquiries, complaints, resolutions provided, etc
- Led team in achieving monthly targets for average response time, first call resolution rate, and customer satisfaction scores
- Created training materials and conducted workshops on effective communication techniques for the customer service team
- Mentored junior members of the team, providing guidance on best practices for handling challenging situations or difficult customers
Education
High school diploma - undefined
Minden High School
Minden, LAMedical Billing & Coding
Ultimate Medical Academy
Tampa09.2024
Certificate - Medical Assisting
Virginia College
Birmingham12.2013
Skills
- EMR Systems
- Medical Scheduling
- Vital Signs
- Medical Terminology
- Experience Administering Injections
- HIPAA
- Medical Office Experience
- Medication Administration
Certification
- Certified Medical Assistant December 2013 to Present
- CPR Certification Present
- CCMA Certification Present
- BLS Certification Present
Timeline
Casino Cashier
Accel
08.2025 - 03.2026
Hotel Front Desk Clerk
Holiday Inn Express and Suites
12.2023 - 11.2024
Medical Assistant
Willis-Knighton Health System
12.2019 - Current
Medical Assistant
Women's clinic
01.2014 - 12.2019
Customer Service Manager
Walmart
05.2000 - 09.2014
High school diploma - undefined
Minden High School
Medical Billing & Coding
Ultimate Medical Academy
Certificate - Medical Assisting
Virginia College