Lakynne McElroy
Leawood,KS
Summary
Proven track record in enhancing client satisfaction and animal care at AcuteVet Animal Urgent Care, adept in medical recordkeeping and providing compassionate support. Excelled in triage assessment and medication administration, contributing to team success through effective scheduling and training. Demonstrates strong organizational and interpersonal skills, ensuring high-quality service delivery.
Overview
4
4
years of professional experience
Work History
Client Service Coordinator
AcuteVet Animal Urgent Care
04.2024 - 06.2025
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Veterinary Assistant / Receptionist
Country Hill Animal Clinic
11.2021 - 03.2024
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
Education
Certificate Of Technical Studies - Veterinary Practice Management
Penn Foster Career School
Scranton, PAAssociate Of Applied Arts -
Pittsburg State University
Pittsburg, KS05.2024
Skills
- Medical Recordkeeping
- Veterinary Medical Records Software
- Triage and Assessment
- Scheduling and calendar management
- Animal Safety
- Medication Administration
- Laboratory procedures
Timeline
Client Service Coordinator
AcuteVet Animal Urgent Care
04.2024 - 06.2025
Veterinary Assistant / Receptionist
Country Hill Animal Clinic
11.2021 - 03.2024
Certificate Of Technical Studies - Veterinary Practice Management
Penn Foster Career School
Associate Of Applied Arts -
Pittsburg State University