Hailee Fagan
Jacksonville
Summary
Hardworking and reliable Veterinary Technician/Client Care Coordinator focused on going above and beyond to support the team and be of service to clients and patients. Trained in Customer Service and offering excellent Veterinary medicine abilities. Motivated to continue to learn and grow in all professional areas.
Overview
12
12
years of professional experience
Work History
Client Care Coordinator
Southeast Veterinary Oncology And Internal Medicine
12.2021 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Updated account information to maintain client records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Providing exceptional customer service to pet owners in person and over the phone.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Help clients understand payment structure by developing and reviewing estimates.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Process medical insurance claims and payments through Trupanion and efficient in working with Ezyvet and Cornerstone Software
Veterinary Technician
San Juan Animal Hospital
03.2012 - Current
- Conduct thorough physical examinations of patients by taking and recording basic vital signs such as respiration rate, pulse, and temperature.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Place IV catheters, collect samples accordingly
- Support patient surgeries by maintaining surgical equipment, preparing animals for procedures, and monitoring animal condition post op.
- Administer prescribed treatments to help patients recover from illnesses, injuries, and surgeries.
- Monitor hospitalized patients for treatment progress and changes
- Assist DVM with procedures such as dentistry and support work as administering medications and obtaining samples for laboratory testing.
- Performed laboratory tasks to diagnose health problems in patients by developing radiographs. Knowledgeable in laboratory diagnostic equipment: Idexx, Abaxis, Sound Imaging, efficient in Avimark Software, and certified in Companion Laser Therapy.
- Prepare treatment rooms with supplies and instruments needed for appointments.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Maintain patient charts by documenting health issues and medical treatments.
- Coordinate office schedules, including scheduling patient appointments and reaching out to clients about follow ups.
- Inventoried office and medical supplies, and placed orders to maintain adequate levels of different product.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Trained and mentored other technician staff.
Education
Associate of Arts - Health Science
Florida State College At Jacksonville
Jacksonville, FL05.2018
High School Diploma -
Baldwin Middle Senior High School
Baldwin, FL06.2009
Skills
- Customer Service
- Patient Care
- Client Education
- Diagnostics and Treatment
- Medical recordkeeping
- Multitasking
- Teamwork
Timeline
Client Care Coordinator
Southeast Veterinary Oncology And Internal Medicine
12.2021 - Current
Veterinary Technician
San Juan Animal Hospital
03.2012 - Current
Associate of Arts - Health Science
Florida State College At Jacksonville
High School Diploma -
Baldwin Middle Senior High School
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