Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lala Guerrero

Austin,TX

Summary

Dynamic professional with experience in flight scheduling and coordination, ensuring optimal operations and client satisfaction. Proficient in navigating aviation regulations and industry standards, consistently prioritizing compliance and safety. Strong analytical and communication skills enhance teamwork and adaptability in fast-paced environments. Committed to contributing to team success while embracing continuous learning and professional development.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Atlantic Aviation
09.2023 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Trained new staff on customer service protocols, fostering a collaborative team environment.
  • Developed and implemented process improvements to streamline communication between departments.
  • Maintained detailed records of all flights coordinated, enabling accurate tracking of performance metrics over time.
  • Enhanced flight scheduling efficiency by streamlining the coordination process for multiple aircraft.
  • Provided exceptional customer service to VIP clients by arranging tailored flight experiences according to their preferences.
  • Developed and maintained strong relationships with clients to ensure timely service delivery and satisfaction.
  • Increased overall guest experience by ensuring attention to detail in every aspect of the reservation process.

CUSTOMER SERVICE REPRESENTATIVE

H-E-B Grocery
04.2017 - 01.2023
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Assisted with mentoring new employees during and after training.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Followed up with customers regarding product functionality and overall satisfaction.

Front Desk Supervisor

Planet Fitness
09.2019 - 02.2020
  • Reviewed daily front office work and activity reports generated by night audits.
  • Determined charges for services requested, collected deposits or payments and arranged for billing.
  • Interacted with guests to obtain feedback on service levels.
  • Developed specific goals and plans to prioritize and accomplish daily work.
  • Monitored office supply needs with consistent inventory checks and requisition approvals.
  • Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
  • Collaborated with department leads and senior management to coordinate operations and drive improvements.

Education

HIGH SCHOOL DIPLOMA -

Austin High School
Austin, TEXAS
05.2019

Skills

  • Upbeat And Positive Personality Data Entry and Understanding Customer Needs
  • Issue And Complaint Resolution Courteous With Strong Service Mindset
  • Calm And Professional Under Pressure Order And Building Customer Trust And Loyalty
  • Efficient And Detail-Oriented Responding To Difficult Customers Customer Service And Assistance
  • Inquiry Requests
  • Critical Thinking
  • Customer Relations
  • Interpersonal relationship building
  • Quality assurance standards
  • Flight scheduling experience
  • Attention to detail
  • Making reservations

Timeline

Customer Service Representative

Atlantic Aviation
09.2023 - Current

Front Desk Supervisor

Planet Fitness
09.2019 - 02.2020

CUSTOMER SERVICE REPRESENTATIVE

H-E-B Grocery
04.2017 - 01.2023

HIGH SCHOOL DIPLOMA -

Austin High School

Similar Profiles

CREATE PROFILE