LASHA ANDERSON
Summary
Customer support expert with over 11 years of diverse experience in administrative and managerial roles, adept at enhancing client satisfaction and streamlining operations. Demonstrates a forward-thinking approach to process improvement and team leadership, utilizing skills in account management, customer service, and employee training. Committed to leveraging extensive expertise to drive innovation and operational excellence in dynamic environments.
Overview
12
12
years of professional experience
Work History
GENERAL MANAGER
Art house hookah lounge
Las Vegas, NV
08.2023 - 12.2025
- Oversee daily operations, scheduling, increase efficiency, and improve team performance.
- Implement cost-effective strategies, boost profitability, and optimize resource use.
- Lead team in service excellence, develop training programs, and ensure compliance.
- Swiftly resolve customer issues, maintain satisfaction, and enhance brand loyalty.
- Manage payroll, track tips and refunds, and streamline inventory management.
- Process customer payments and membership subscriptions.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
CSR/TECH SUPPORT
USBank
01.2023 - 02.2024
- Resolved client issues via phone and ticket resolution.
- Addressed urgent payment and account queries with professionalism.
- Mastered company systems to enhance problem-solving efficiency.
- Improved client satisfaction through effective issue resolution.
- Utilized resources to achieve optimal outcomes in client interactions.
- Streamlined technical support workflows by implementing systematic troubleshooting protocols, reducing average resolution time for client inquiries
- Remote
ADMINISTRATIVE ASSISTANT
Med-Tech Billing Solutions
11.2018 - 12.2022
- Mentored new hires in patient service techniques, enhancing team efficiency and client satisfaction.
- Developed and implemented administrative procedures, improving workflow and operational accuracy.
- Managed multi-line phone system, ensuring effective communication and visitor engagement.
- Enhanced daily operations and recordkeeping, leading to significant efficiency improvements.
- Streamlined administrative workflows by implementing digital documentation systems, reducing processing time and enhancing departmental efficiency
CUSTOMER SERVICE REP
Assurant
09.2017 - 09.2018
- Managed homeowner and agent calls, ensuring swift issue resolution and high satisfaction.
- Processed escrow payments efficiently, maintaining accurate account records.
- Documented actions thoroughly, enhancing account transparency and tracking.
- Resolved concerns effectively, contributing to improved service experience.
- Managed complex insurance inquiries and processed escrow payments while maintaining meticulous account documentation and delivering exceptional customer service
- Streamlined appointment processing workflows and enhanced customer satisfaction through proactive issue resolution and comprehensive account management
MANAGER
IQ
12.2015 - 08.2017
- Gathered customer insights to enhance satisfaction, leading to measurable improvements.
- Trained staff and optimized schedules, boosting team efficiency and productivity.
- Implemented process changes, resulting in increased customer satisfaction.
- Conducted employee training, improving service quality and operational effectiveness.
- Led comprehensive customer satisfaction initiatives and implemented strategic process improvements, while managing staff schedules and delivering targeted training programmes.
ASSISTANT MANAGER
Absolute Care Pediatrics
01.2014 - 11.2015
- Scheduled appointments optimizing patient load, improving efficiency and satisfaction.
- Handled patient demographics and insurance verifications, ensuring accurate records.
- Streamlined medical office operations by implementing an efficient appointment scheduling system, managing patient records, and coordinating provider availability to optimize daily workflow.
- Maintained comprehensive patient health records including vital signs, immunizations, and insurance verifications while ensuring strict compliance with healthcare protocols.
Education
Associate of Applied Science - Business Management
Southern Crescent Technical College
ASSOCIATES IN BUSINESS TECH -
Southern Crescent Technical College
Skills
- Customer Service, Team Leadership, Problem Solving, Communication, Time Management, Process Improvement, Administrative Support, Insurance Processing, Employee Training, Data Entry, Account Management, Excel, Salesforce, Quickbooks, Microsoft office, Accounts receivable, Conflict Resolution, Digital Documentation, Inventory Management, Strategic Planning, Ticket Resolution, Troubleshooting, Fraud Resolution
Timeline
GENERAL MANAGER
Art house hookah lounge
08.2023 - 12.2025
CSR/TECH SUPPORT
USBank
01.2023 - 02.2024
ADMINISTRATIVE ASSISTANT
Med-Tech Billing Solutions
11.2018 - 12.2022
CUSTOMER SERVICE REP
Assurant
09.2017 - 09.2018
MANAGER
IQ
12.2015 - 08.2017
ASSISTANT MANAGER
Absolute Care Pediatrics
01.2014 - 11.2015
Associate of Applied Science - Business Management
Southern Crescent Technical College
ASSOCIATES IN BUSINESS TECH -
Southern Crescent Technical College