Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lalana Stewart

Plano

Summary

OBJECTIVE: Motivated and empathetic individual with a strong passion for understanding criminal behavior and the psychological factors behind it, seeking to build a career in criminal psychology. Eager to apply knowledge of human behavior, critical thinking, and communication skills in a challenging environment to contribute to investigations, rehabilitation, or research. Committed to continued education and professional development in forensic and psychological sciences.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Server/Bartender/Certified Trainer

Pluckers
01.2025 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Provided coaching and mentoring to employees.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated warm relationships with regular customers.

Shift Leader

Milk N Tea
01.2023 - 01.2025
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Plano Senior High School
Plano, TX
05-2025

Skills

  • Sales and upselling
  • Assigning work
  • Strategic thinking
  • Team collaboration and leadership
  • Training assistance

Timeline

Server/Bartender/Certified Trainer

Pluckers
01.2025 - Current

Shift Leader

Milk N Tea
01.2023 - 01.2025

Plano Senior High School