Lalese Dawano
Saint Paul,MN
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
9
9
years of professional experience
Work History
Operations Manager
Victoria's Secret & PINK
Bloomington, MN
09.2019 - 06.2021
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of store level supervisors, operations, sales, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in sales.
- Planned and supported flawless floorset to drive sales and increase profit.
Elevated Associate
Victoria's Secret & PINK
Roseville, MN
09.2017 - 09.2019
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Educated new hires on company policies and procedures by designing and developing training program.
- Increased customer satisfaction significantly within department.
- Maximized customer interactions by promptly identifying needs and wants.
- Mentored and coached other team members to meet daily sales goals.
Product Manager
Victoria's Secret PINK
Duluth, MN
08.2014 - 09.2017
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Collaborated with sales, marketing and support teams to launch products in timely matter to contral product life cycle.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Created well planned storage area to contral inventory inflow and outflow.
- Thrived in fast-paced, highly-adept team to prioritize profitable products on sales floor for customers in timely matter.
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Cosmetic Counter Manager
Origins
Duluth, MN
12.2012 - 08.2014
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
- Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Analyzed sales, wrote sales reports and set sales goals for Origins counter at Younkers store.
Executive Team Lead-Intern
Target
Shoreview, MN
06.2012 - 11.2012
- Built important relationships to address pressing needs in community.
- Supported leadership by creating schedules to accommodate customers and team members.
- Worked independently and used resourcefulness when confronted with ambiguity.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Bachelor of Science - Transportation And Logistics Management
University of Wisconsin -Superior
Superior, WI05.2012
Skills
- Recruitment and Hiring
- Financial Statement Review
- Administrative Management
- Team Leadership
- Staff Scheduling
- Budget Control
- Goal Setting
- Customer Service Management
Timeline
Operations Manager
Victoria's Secret & PINK
09.2019 - 06.2021
Elevated Associate
Victoria's Secret & PINK
09.2017 - 09.2019
Product Manager
Victoria's Secret PINK
08.2014 - 09.2017
Cosmetic Counter Manager
Origins
12.2012 - 08.2014
Executive Team Lead-Intern
Target
06.2012 - 11.2012
Bachelor of Science - Transportation And Logistics Management
University of Wisconsin -Superior