Lalia Frenchik
Salt Lake City,UT
Summary
Dedicated server with a proven track record in delivering outstanding customer service and ensuring guest satisfaction. Skilled in order management and complaint resolution. Dynamic server with proven skills in customer service, order management, and team coordination. Committed to enhancing guest satisfaction and ensuring smooth dining operations.
Overview
7
7
years of professional experience
Work History
Server/ Bartender
East Liberty Tap House
Salt Lake City, Utah
03.2023 - 12.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Took customer orders and accurately entered them into the system.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Handled cash transactions and processed payments efficiently at the end of meals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server Supervisor
IHOP
Salt Lake City, UT
06.2017 - 05.2023
- Coordinated daily operations and staffing for smooth restaurant service.
- Trained new servers on menu details and customer service standards.
- Managed team schedules to ensure optimal coverage during peak hours.
- Monitored food safety and sanitation practices throughout the dining area.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Facilitated communication between kitchen staff and servers for timely service.
- Managed cash register transactions accurately and efficiently.
- Provided ongoing support to servers while they are on the job.
Education
Associate of Arts - General Studies
Univ of Maryland, University College
College Park, MD04-2005
Some College (No Degree) - Business Administration
Davis Tech
Kaysville, UTSkills
- Customer service
- Order management
- Cash handling
- Food safety
- Team coordination
- Retail operations
- Menu knowledge
- Complaint resolution
- Attention to detail
Timeline
Server/ Bartender
East Liberty Tap House
03.2023 - 12.2023
Server Supervisor
IHOP
06.2017 - 05.2023
Associate of Arts - General Studies
Univ of Maryland, University College
Some College (No Degree) - Business Administration
Davis Tech