Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

K. LALITHA

Hyderabad,India

Summary

Positive, upbeat, and empathetic, with excellent communication and problem-solving abilities. Possesses deep understanding of customer service principles, paired with strong interpersonal and conflict resolution skills. Committed to making positive impact by ensuring customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Care Associate

Apollo Hospitals
07.2024 - 04.2025
  • As a customer care associate I am responsible to provide immediate resolution to customer issues. responsible to take care of doctor appointments and health check up schedules.
  • Contract to hire

Client Relationship Executive-customer relation advisory

SPINO TECHNOLOGIES
12.2022 - 05.2024
  • I am Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with a clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Process Associate 1

Concentrix
10.2021 - 05.2022
  • Provided KYC assistance to maruti suzuki insurance for automotive customers all over india. Helping with claims and settlements provides end to end support.

Education

M.Com - Commerce

Andhra University
01.2021

B.Com - Commerce

Andhra Unversity
01.2018

12th - English

CBSE
01.2015

10th - English

CBSE
01.2013

Skills

  • Customer complaint resolution
  • Customer service expertise
  • Data reporting
  • Mentoring experience
  • Payment processing
  • CRM software{Zoho CRM }
  • Accessibility services
  • MS OFFICE
  • tally ERP 9
  • Taxation {Direct and Indirect }
  • Inbound customer service
  • Technical troubleshooting
  • Billing coordination

Certification

  • certified in MS OFFICE , Tally Erp 9
  • CVS Health call center Customer service
  • Customer service fundamentals.{coursera}

Languages

English
Full Professional
Hindi
Full Professional
Telugu
Full Professional

Timeline

Customer Care Associate

Apollo Hospitals
07.2024 - 04.2025

Client Relationship Executive-customer relation advisory

SPINO TECHNOLOGIES
12.2022 - 05.2024

Process Associate 1

Concentrix
10.2021 - 05.2022

B.Com - Commerce

Andhra Unversity

12th - English

CBSE

10th - English

CBSE

M.Com - Commerce

Andhra University
K. LALITHA