- Outdoor Recreation
- Watching Movies and TV Shows
- Community Cleanup
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Video Gaming
- Food Tourism
- Hiking
- Interior Design
- Drawing and Painting
- Cooking
- Baking
- I like looking at the stars and learning about constellations
- I enjoy cooking for friends and family gatherings
- Fashion and Style
- Rock Climbing
- Volunteering
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Enjoy experimenting with different ingredients and flavors in the kitchen
- I like trying new recipes and food trends
- Regularly practice mindfulness and meditation for overall wellness
Lalo Jr. Montoya
Loan sales
Flandreau,SD
Summary
Dynamic and goal-oriented professional with a proven track record at 605 Lending, excelling in customer support and relationship building. Recognized for enhancing customer satisfaction and achieving sales targets through effective problem-solving and active listening. Committed to delivering exceptional service while maintaining attention to detail in fast-paced environments.
Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
9
9
years of professional experience
Work History
Loan Lending Sale Rep
605 Lending
03.2025 - 07.2025
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Collaborated with team members to achieve monthly sales targets.
Sandwich Artist
Subway
08.2018 - 02.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Housekeeper
Royal River Casino & Hotel
02.2016 - 04.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Penn Foster Career School
Scranton, PA04-2025
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Client relationship building
- Client services
- Telephone reception
- Client service
- Sales support
- Lead prospecting
- Up-selling strategies
- Order problem solving
- Attention to detail
- Problem-solving
- Active listening
- Goal setting
Interests
I just sign off/ on my house, so I now have complete ownership of my new house as of 8/06/2025
At the age of 18 I've been every other family member, then decided I need a place to be able to not worry about being others problem, or way for them to make passive income without receiving anything in return. I made a down payment for the house and then work well completing school. I paid the house off as well as signing the closing documents. I also had my mother and two younger siblings live with so they could have a more stable environment while they complete high-school.
Timeline
Loan Lending Sale Rep
605 Lending
03.2025 - 07.2025
Sandwich Artist
Subway
08.2018 - 02.2019
Housekeeper
Royal River Casino & Hotel
02.2016 - 04.2018
Penn Foster Career School
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